At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repairs efficiently.
- Company: Join the prestigious Mercedes-Benz team in Salisbury.
- Benefits: Competitive salary, potential bonuses, and a professional work environment.
- Other info: Dynamic role with opportunities for growth in a renowned brand.
- Why this job: Be the face of luxury automotive service and enhance customer experiences.
- Qualifications: Experience in automotive service and strong organisational skills required.
The predicted salary is between 30154 - 36155 £ per year.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties
- Receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the retailer.
- Work with the workshop team to achieve the highest possible levels of performance.
- Keep customers informed of the status of their vehicle, give comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- Ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- Ensure that all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- Ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- Ensure that invoicing is accurate and completed on time.
- Take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that all relevant warranty documentation and parts are identified and kept for the warranty team.
Essential Skills Required
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GCSE at grade 5 (C) or above.
- Applicants will be expected to be immaculately attired as befitting the Mercedes brand and must hold a full driving licence.
Hours of Work
08.00-18.00 Monday to Friday (with one hour unpaid lunch) with late finish at 18.30 per week. Total 45.5 hours per week. Saturdays 08.00 - 14.00 on a rota basis paid as additional hours.
Basic £30,154.56, OTE £36,155
Service Advisor employer: Mercedes- Benz of Salisbury
At Mercedes-Benz of Salisbury, we pride ourselves on fostering a dynamic and supportive work environment where our Service Advisors can thrive. With a strong focus on employee development, we offer comprehensive training and growth opportunities within the prestigious automotive industry, ensuring that our team members are equipped to deliver exceptional customer service. Located in a vibrant community, we provide competitive remuneration and a culture that values professionalism and teamwork, making us an excellent employer for those seeking a rewarding career in automotive services.
Contact Details:
Mercedes- Benz of Salisbury Recruitment Team
