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- Tasks: Create an engaging retail experience for car buyers and enhance customer relationships.
- Company: Join the dynamic team at Mercedes-Benz of Poole.
- Benefits: Enjoy up to 25 days annual leave, pension scheme, and staff discounts.
- Why this job: Make a real impact in sales while building loyalty with customers.
- Qualifications: 2 years in vehicle sales and finance, with strong negotiation skills.
- Other info: Opportunity for accredited training and career development.
An opportunity has arisen to join the Poole team as a Transaction Manager. The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. Ultimately, delivering this experience will improve sales conversion, profitability and loyalty.
The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown. Responsibilities will include part exchange valuations, finance package tailoring and delivering sales results for the branch.
Main Duties and Responsibilities:- Provide class leading customer service
- Ensure sales process is adhered to
- Distribute and manage lead with sales executive
- Have detailed knowledge of every enquiry
- Encourage appointments at the showroom
- Second face every customer
- Ensure follow up after enquiry, in line with Sandown SLAs
- Produce finance quotes and proposals
- Appraise part exchanges and provide valuations
- Assist with the sale of the car, accessories, paint protection and insurance products
- Close sales
- Report to line manager on deal by deal basis on all income generated
- Conduct regular diary reviews
- Mentor and develop team of Sales Executives
- Identify renewal opportunities from existing Sandown customers
You will require a high level of attention to detail; be FCA accredited; knowledge of finance and related systems; knowledge of insurance products; understanding of car valuations and advanced negotiation skills.
The showroom is open from 8.00 - 18.30 Monday to Friday, Saturday 8:30 - 17:00 and Sunday 10:00 - 16:00. Weekend work on a rota basis will be required however; a 5-day week will be worked. Total: 42.5 hours per week.
Benefits:- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eye care Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts MOTs and Repair
- Staff Retail Purchase Scheme
- Accredited Mercedes-Benz training and qualifications
- Bereavement leave
- Sick pay
- Company car
- Company events
Experience: vehicle sales and finance: 2 years (required)
Licence/Certification: Driving Licence (preferred)
Work authorisation: United Kingdom (required)
Transaction Manager in Poole employer: Mercedes- Benz of Poole
Contact Detail:
Mercedes- Benz of Poole Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transaction Manager in Poole
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Poole and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer service. Think about how you can demonstrate your ability to build trust and loyalty with customers, as that's key for the Transaction Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Transaction Manager in Poole
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transaction Manager role. Highlight your experience in vehicle sales and finance, and show us how you can create that engaging retail experience we’re after.
Showcase Your Skills: We want to see your attention to detail and negotiation skills shine through. Use specific examples from your past roles to demonstrate how you've built customer trust and loyalty, just like we do at Sandown.
Follow the Instructions: When applying, ensure you follow our application process closely. This shows us you can adhere to processes, which is crucial for the Transaction Manager role. Apply directly through our website for the best chance!
Be Personable: Remember, we’re looking for someone who can connect with customers. Let your personality come through in your application. We want to know how you would enhance customer relationships and make them feel valued at Sandown.
How to prepare for a job interview at Mercedes- Benz of Poole
✨Know Your Stuff
Make sure you have a solid understanding of the car sales process, finance packages, and customer service principles. Brush up on your knowledge of vehicle valuations and insurance products, as these will likely come up during the interview.
✨Showcase Your People Skills
As a Transaction Manager, building trust and loyalty with customers is key. Prepare examples of how you've successfully engaged with customers in the past, highlighting your ability to create an engaging retail experience that keeps them coming back.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to demonstrate your negotiation skills or how you would handle a difficult customer. Practise these situations beforehand so you can showcase your expertise and confidence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Transaction Manager role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
