At a Glance
- Tasks: Manage customer experiences and maximise workshop profitability at Mercedes-Benz.
- Company: Join the prestigious Mercedes-Benz team in Guildford.
- Benefits: Competitive salary, overtime pay, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced, professional setting.
- Why this job: Be part of a luxury brand and enhance customer satisfaction daily.
- Qualifications: Experience in the automotive industry and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Guildford. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Applicants will be expected to be immaculately attired and must hold a full Driving Licence.
Hours of work: 45.5 hours per week. Monday to Friday 08.00 - 18.00 (with one hour unpaid break) with one late night finish at 18.30 per week. Saturday mornings 08.00 - 13.00 on a rota basis will be required, paid as overtime.
Service Advisor employer: Mercedes- Benz of Guildford
At Mercedes-Benz of Guildford, we pride ourselves on fostering a dynamic and supportive work environment where our Service Advisors can thrive. With a strong focus on employee development, we offer comprehensive training and growth opportunities within the automotive industry, ensuring that our team members are equipped to exceed customer expectations. Located in a vibrant area, our dealership not only provides competitive benefits but also promotes a culture of excellence and teamwork, making it an exceptional place to build a rewarding career.
Contact Details:
Mercedes- Benz of Guildford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Guildford and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills. As a Service Advisor, you'll be dealing with customers daily. Role-play scenarios with friends or family to get comfortable discussing vehicle needs and providing advice in a friendly manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Mercedes-Benz of Guildford.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive industry knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Attention to Detail:Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mercedes- Benz of Guildford
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Prepare examples that showcase your ability to anticipate and meet customer needs. Think about times when you exceeded customer expectations or resolved issues effectively. This will demonstrate your commitment to providing a top-notch after-sales experience.
✨Dress to Impress
Since the role requires immaculate attire, make sure you dress smartly for the interview. First impressions matter, and looking professional will reflect your understanding of the company’s standards and values.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, workshop performance goals, or customer satisfaction metrics. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
