At a Glance
- Tasks: Create an engaging retail experience for car buyers and enhance customer relationships.
- Company: Join the dynamic Sandown team in Guildford.
- Benefits: Up to 25 days annual leave, competitive salary, and career development opportunities.
- Other info: Weekend work on a rota basis; enjoy a supportive team environment.
- Why this job: Make a real impact on customer loyalty and sales in the automotive industry.
- Qualifications: FCA accredited with strong negotiation skills and attention to detail.
The predicted salary is between 30000 - 38556 £ per year.
An opportunity has arisen to join the Guildford team as a Transaction Manager. The purpose of the Transaction Manager is to create an engaging retail experience for new and used car buyers so that the customer does not buy a car from anywhere but Sandown. Ultimately, delivering this experience will improve sales conversion, profitability and loyalty. The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown.
Responsibilities will include:
- Provide class leading customer service
- Ensure sales process is adhered to
- Distribute and manage lead with sales executive
- Have detailed knowledge of every enquiry
- Encourage appointments at the showroom
- Second face every customer
- Ensure follow up after enquiry, in line with Sandown SLAs
- Produce finance quotes and proposals
- Appraise part exchanges and provide valuations
- Assist with the sale of the car, accessories, paint protection and insurance products
- Close sales
- Report to line manager on deal by deal basis on all income generated
- Conduct regular diary reviews
- Mentor and develop team of Sales Executives
- Identify renewal opportunities from existing Sandown customers
You will require a high level of attention to detail; be FCA accredited; have knowledge of finance and related systems; knowledge of insurance products; understanding of car valuations and advanced negotiation skills.
The showroom is open from 8.00 - 18.30 Monday to Friday, Saturday 8:30 - 17:00 and Sunday 10:00 - 16:00. Weekend work on a rota basis will be required; however, a 5-day week will be worked. Total: 42.5 hours per week.
Benefits: Up to 25 Days annual leave plus
Transaction Manager in London employer: Mercedes- Benz of Guildford
At Sandown, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Guildford location provides employees with unique growth opportunities in the automotive industry, alongside competitive benefits and a commitment to employee development, ensuring that every team member can thrive and contribute to creating unforgettable customer experiences.
Contact Details:
Mercedes- Benz of Guildford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transaction Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mercedes- Benz of Guildford, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mercedes- Benz of Guildford!
We think you need these skills to ace Transaction Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mercedes- Benz of Guildford, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mercedes- Benz of Guildford and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mercedes- Benz of Guildford that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mercedes- Benz of Guildford
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
