At a Glance
- Tasks: Manage customer experiences and maximise workshop profitability at Mercedes-Benz.
- Company: Join the prestigious Mercedes-Benz team in Guildford.
- Benefits: Competitive pay, overtime opportunities, and a dynamic work environment.
- Other info: 45.5 hours per week with flexible scheduling and growth potential.
- Why this job: Be part of a leading automotive brand and enhance customer satisfaction.
- Qualifications: Experience in the automotive industry and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Guildford. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Applicants will be expected to be immaculately attired and must hold a full Driving Licence.
Hours of work: 45.5 hours per week. Monday to Friday 08.00 - 18.00 (with one hour unpaid break) with one late night finish at 18.30 per week. Saturday mornings 08.00 - 13.00 on a rota basis will be required, paid as overtime.
Service Advisor in Guildford employer: Mercedes- Benz of Guildford
At Mercedes-Benz of Guildford, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Service Advisor, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working with a passionate team dedicated to delivering exceptional customer service. Located in the heart of Guildford, our dealership offers a vibrant atmosphere and the chance to be part of a prestigious brand that values excellence and innovation.
Contact Details:
Mercedes- Benz of Guildford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz of Guildford, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to nail down how to handle different customer scenarios and keep that friendly vibe going.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mercedes-Benz of Guildford.
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and professional tone will resonate well with us, especially for a role that involves customer interaction.
Tailor Your Application:Make sure to tailor your application specifically for the Service Team Manager role. Highlight your relevant experience in the automotive industry and how it aligns with our expectations. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure all your information is accurate. This will demonstrate your organisational skills right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Mercedes- Benz of Guildford
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially anything related to after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show that you’re ready to hit the ground running.
✨Customer-Centric Mindset
Since the role revolves around customer satisfaction, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to anticipate customer needs and provide excellent service. This will demonstrate that you understand the importance of a positive after-sales experience.
✨Dress to Impress
First impressions matter! Make sure you arrive immaculately attired, as this reflects your professionalism and respect for the role. A polished appearance can set the tone for the interview and show that you take the opportunity seriously.
✨Ask Smart Questions
Prepare some insightful questions about the team dynamics, workshop performance goals, or customer engagement strategies. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it keeps the conversation flowing!
