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- Tasks: Build relationships with customers and manage parts orders efficiently.
- Company: Join the prestigious Mercedes-Benz team in Farnborough.
- Benefits: Competitive pay, professional development, and a dynamic work environment.
- Why this job: Be part of a luxury brand and enhance customer experiences.
- Qualifications: Experience in motor trade after sales is a plus; full driving licence required.
- Other info: Work Monday to Friday with occasional Saturday shifts for extra pay.
The predicted salary is between 28800 - 43200 £ per year.
An opportunity has arisen to join us as a Parts Advisor at Mercedes-Benz of Farnborough. The successful candidate will be responsible for developing all areas of our Parts business.
Main Duties:
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other dealerships and arrange for delivery or pass order to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensure that the image and levels of customer service within the department is in line with company standards.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
Experience of working in a Motor Trade After Sales environment is desirable. Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Working Hours: Monday-Friday 08:00-18:00 with one hour unpaid break (total 45 hours). Saturdays worked on a rota basis 08:00-13:00 (paid as extra time).
Parts Advisor in Southampton employer: Mercedes -Benz of Farnborough
Contact Detail:
Mercedes -Benz of Farnborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Parts Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Mercedes-Benz and their customer service standards. Be ready to discuss how you can enhance their Parts business and provide top-notch service to customers, just like they expect.
✨Tip Number 3
Show off your skills! If you have experience in the Motor Trade After Sales environment, make sure to highlight that during conversations. Share specific examples of how you've handled customer complaints or managed orders effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Mercedes-Benz of Farnborough. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor in Southampton
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us see your enthusiasm for the automotive industry and parts management. Share any relevant experiences that highlight your knowledge and love for the trade – it’ll make you stand out!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific requirements of the Parts Advisor role. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Highlight Customer Service Skills: Since this role is all about building relationships with customers, emphasise your customer service experience. Share examples of how you've handled complaints or gone the extra mile to ensure customer satisfaction – we love to see that!
Keep It Professional: Remember, we’re looking for someone who embodies the Mercedes-Benz brand. Make sure your application is polished and professional, reflecting the high standards we uphold. And don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Mercedes -Benz of Farnborough
✨Know Your Parts
Familiarise yourself with the parts and services offered by Mercedes-Benz. Understand the common customer queries and how to address them. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Customer Relationship Skills
Prepare examples of how you've built and maintained professional relationships in previous roles. Highlight your ability to handle customer complaints effectively, as this is crucial for the Parts Advisor position. Think about specific situations where you turned a negative experience into a positive one.
✨Dress to Impress
Since the job requires immaculate attire, make sure you dress smartly for the interview. This not only reflects your understanding of the brand's image but also shows respect for the interview process. A polished appearance can make a great first impression!
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding stock management and customer service scenarios. Practice articulating your thought process clearly and concisely, demonstrating how you would handle various situations that may arise in the role.
