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For Companies At a Glance
- Tasks: Build relationships with customers and manage parts orders efficiently.
- Company: Join the prestigious Mercedes-Benz team in Farnborough.
- Benefits: Competitive pay, professional development, and a dynamic work environment.
- Why this job: Be part of a luxury brand and enhance customer experiences daily.
- Qualifications: Experience in motor trade and a full driving licence required.
- Other info: Opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity has arisen to join us as a Parts Advisor at Mercedes-Benz of Farnborough. The successful candidate will be responsible for developing all areas of our Parts business.
Main Duties:
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other dealerships and arrange for delivery or pass order to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Ensure that the image and levels of customer service within the department is in line with company standards.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holder's immediate supervisor.
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
Experience of working in a Motor Trade After Sales environment is desirable. Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Working Hours:
Monday - Friday 08.00 - 18.00 with one hour unpaid break (total 45 hours). Saturdays worked on a rota basis 08:00 - 13:00 (paid as extra time).
Locations
Parts Advisor in Farnborough, Hampshire employer: Mercedes -Benz of Farnborough
Contact Detail:
Mercedes -Benz of Farnborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Mercedes-Benz or similar dealerships. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your experience in the motor trade and how you’ve handled customer service situations. We want to see how you can bring that Mercedes-Benz experience to life!
✨Tip Number 3
Dress to impress! Since the role requires you to be immaculately attired, make sure you look the part during interviews. It shows you understand the brand's standards and are serious about the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Mercedes-Benz of Farnborough. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor in Farnborough, Hampshire
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let us see your enthusiasm for the parts business! Mention any relevant experience or knowledge you have about automotive parts and how it can help us deliver top-notch service to our customers.
Tailor Your Application: Make sure to customise your application to fit the Parts Advisor role. Highlight your customer service skills and any experience in the motor trade. We want to know how you can contribute to our team at Mercedes-Benz of Farnborough!
Be Professional Yet Approachable: Remember, we’re looking for someone who can build relationships with customers. Use a friendly tone in your application while maintaining professionalism. This will show us that you can deliver the Mercedes-Benz experience we pride ourselves on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mercedes -Benz of Farnborough
✨Know Your Parts
Familiarise yourself with the parts and services offered by Mercedes-Benz. Understand the common parts customers might inquire about and be ready to discuss how you would handle specific customer requests or complaints.
✨Customer Service Focus
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to resolve issues quickly and effectively, as this is crucial for maintaining the high standards expected at Mercedes-Benz.
✨Dress to Impress
Since the role requires immaculate attire, make sure you dress smartly for the interview. This not only shows respect for the brand but also demonstrates your understanding of the professional image they uphold.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Parts Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
