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- Tasks: Lead and motivate the Used Sales Team to achieve sales targets and customer satisfaction.
- Company: Join a dynamic automotive company with a focus on excellence and teamwork.
- Benefits: Enjoy a company car, pension scheme, employee discounts, and more!
- Why this job: Make an impact in the fast-paced world of used car sales and develop your leadership skills.
- Qualifications: Management experience, attention to detail, and a passion for customer satisfaction required.
- Other info: Work in a supportive environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen to join us at our Epsom site. The main purpose of the position is to assist the General Sales Manager in managing the Used Car Sales business, incorporating all the Company’s products and services and making decisions regarding the sales unit. To achieve optimal utilisation of the market, a high level of customer satisfaction and high yields for the department in accordance with the Company management goals.
Main Duties and Responsibilities
- Review the financial situation and compile the daily operating controls (DOC).
- Review retained profit and F&I performance.
- Take responsibility for lead allocation.
- Ensure walk-ins are recorded on showroom log and Dealerweb and review live leads on Dealerweb.
- Review volume of leads and offers made.
- Work with General Sales Manager to review conversions of sales people and implement plans where required.
- Take steps to increase market penetration in Used sales, in order to achieve budget.
- Plan, organise, direct, coach, lead and motivate the Used Sales Team taking steps to create a professional and customer focussed environment.
- Lead, develop and maintain an effective relationship with the Retail Managers and Assistant Sales Managers to jointly deliver the site unit targets.
- Ensure the Used vehicle range is presented professionally in line with Mercedes-Benz guidelines.
- Control preparations costs and standards by working closely with the After Sales Manager.
- Ensure all leads are responded to with Sandown SLA.
- Ensure that all potential part exchanges are appraised in line with the company procedure, regularly spot checking the quality of appraisal.
- Ensure that Part exchange valuations are in line with market trends.
- Respond promptly to any customer complaints and ensure timely and correct resolution.
- Continually review vehicle debtors to ensure Company policy on vehicle debts is applied.
- Ensure all reports are completed in an accurate and timely manner.
- Ensure that the Retail Managers and Assistant Sales Managers complete all Sales Executive 121s, assisting where appropriate.
- Ensure sales training needs are met efficiently and are in line with operational requirements.
You will require:
- A high level of attention to detail.
- A passion for customer satisfaction.
- FCA accredited.
- Knowledge of finance and related systems.
- Knowledge of insurance products.
- Understanding of car valuations and advanced negotiation skills.
- Experience in a management position.
Hours of work
The showroom is open from 8.30 - 18.00 Monday to Friday, 09:00 - 17:00 Saturday and 10:00 - 16:00 Sunday. A 5 day week will be worked which will include Saturdays. A lieu day will be given off in the week to compensate. Total 45 hours per week.
Company Car provided as part of the remuneration package.
Benefits
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
Used Car Sales Manager in Epsom employer: Mercedes -Benz of Epsom
Contact Detail:
Mercedes -Benz of Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Used Car Sales Manager in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Used Car Sales Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their used car offerings and think about how you can contribute to increasing market penetration. Show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your negotiation skills! As a Used Car Sales Manager, you'll need to demonstrate your ability to negotiate effectively. Role-play with a friend or family member to get comfortable with discussing prices and closing deals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Used Car Sales Manager in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Used Car Sales Manager role. Highlight your experience in managing sales teams and your knowledge of car valuations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer satisfaction and your management experience. Let us know why you’re the perfect fit for our team at Epsom.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it’s increasing sales or improving customer satisfaction, we love to see concrete examples of how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mercedes -Benz of Epsom
✨Know Your Numbers
As a Used Car Sales Manager, you'll need to be on top of financials. Brush up on your knowledge of profit margins, lead conversion rates, and F&I performance metrics. Being able to discuss these figures confidently will show that you're ready to take charge.
✨Showcase Your Leadership Skills
This role involves managing a team, so be prepared to share examples of how you've successfully led and motivated others in the past. Think about specific situations where you’ve improved team performance or customer satisfaction.
✨Understand the Market
Familiarise yourself with current market trends in used car sales. Be ready to discuss strategies for increasing market penetration and how you would approach pricing and valuations based on these trends.
✨Customer Satisfaction is Key
Demonstrate your passion for customer satisfaction by sharing stories of how you've resolved complaints or improved customer experiences. Highlighting your commitment to this aspect will resonate well with the interviewers.
