At a Glance
- Tasks: Manage customer after-sales experience and maximise workshop profitability.
- Company: Join a leading automotive retailer in Basingstoke with a focus on customer satisfaction.
- Benefits: Competitive salary, overtime pay, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development in a thriving industry.
- Why this job: Be the face of customer service and make a real difference in their automotive experience.
- Qualifications: Experience in the automotive industry and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity has arisen to join us as a Service Team Manager in Basingstoke. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
Essential Skills Required:
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Applicants will be expected to be immaculately attired and must hold a full driving licence.
Hours of work: Monday - Friday 08.00 - 18.00 with one hour unpaid lunch break and one late finish at 18.30 per week. Total 45.5 hours per week. Saturday mornings 08.00 - 13.00 on a rota basis will be required, to be paid as overtime.
Service Advisor in Basingstoke employer: Mercedes -Benz of Basingstoke
Join our dynamic team in Basingstoke as a Service Team Manager, where we prioritise customer satisfaction and workshop efficiency. We offer a supportive work culture that encourages professional growth and development, alongside competitive benefits including overtime pay and a structured schedule. Experience the unique advantage of working in a thriving automotive environment that values attention to detail and customer care.
Contact Details:
Mercedes -Benz of Basingstoke Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional. First impressions matter, and being immaculately attired will show them you mean business and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Basingstoke
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond to meet customer needs, just like you'll be doing as a Service Team Manager.
Be Detail-Oriented:Since attention to detail is key in this role, give examples of how you've successfully managed tasks that required precision. Whether it's scheduling or invoicing, we need to know you can keep everything on track!
Familiarise Yourself with Kerridge:If you have experience using the Kerridge DMS, shout about it! If not, consider mentioning your ability to quickly learn new systems. We love tech-savvy applicants who can adapt to our tools.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at Mercedes -Benz of Basingstoke
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss technical aspects confidently will impress your interviewers.
✨Customer-Centric Mindset
Since the role revolves around customer satisfaction, prepare examples of how you've exceeded customer expectations in the past. Think about situations where you anticipated customer needs and how you handled them. This will show that you understand the importance of a great after-sales experience.
✨Dress to Impress
First impressions matter! Make sure you arrive immaculately attired, as this reflects your professionalism and respect for the role. A polished appearance can set a positive tone for the entire interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the Service Team Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
