Application Support Apprentice ( Systems) - Mercedes AMG

At Mercedes AMG High Performance Powertrains, we pride ourselves on challenging and developing our students with exposure to a range of exciting projects spanning across motorsport and advanced technology, on the cutting edge of vehicle electrification. You will work on projects that push the boundaries of your creativity and technical capabilities. We are passionate about improving reliability, availability and performance, focusing on enabling the team to deliver results and succeed on the track. We pride ourselves on sharing knowledge and developing new processes.

As a valued member of the team, you will:

• Deliver exceptional customer service and technical excellence while troubleshooting and resolving computer hardware, networking and security issues for colleagues across the business.

Responsibilities

• Collaboratively improve systems and procedures to reduce complexity and improve reliability.
• Maintain the HPP infrastructure landscape to ensure system availability.
• Deliver system changes, improving security and system capabilities to support the delivery of excellent IT services, use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design.
• Implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage.
• Assess the impact on user experience and domain context on the data analysis activity.
• Communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers.
• Take a customer focused approach to service delivery, underpinned by active listening.
• Adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment.
• Collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs.
• Select and apply the most appropriate data tools to deliver application support outcomes.
• Use manual or automated test tools.
• Adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation.
• Apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing.
• Use formal and informal techniques that will demonstrate software and systems are fit for purpose.
• Use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach.
• Communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources.

Qualifications

• GCSE in English (grade 4) and Maths (grade 4).
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills.
• IT skills.
• Attention to detail.
• Organisation skills.
• Problem solving skills.
• Analytical skills.
• Team working.
• Initiative.
• Eager to develop new skills.
• Five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship.
• If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two, you may also apply for these apprenticeships.

Eligibility

• You must meet the following eligibility criteria to apply for the role:
• Have been a UK/EEA resident for the last 3 years.
• Hold a valid residency status.
• Have the right to work in the UK.

Location and Benefits

Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire where our highly talented and ambitious team are responsible for the design, manufacture, testing and racing of Formula 1 power units enjoying enormous success with our works team Mercedes-AMG PETRONAS F1 Team and our Customer Teams. Additionally, we have our pioneering Advanced Technologies Team who transfer F1 technologies and know-how into high performance automotive projects and products such as the Mercedes-AMG ONE and the Mercedes-Benz Vision EQXX.

• Performance bonus.
• Podium bonus based on F1 results.
• 36 days annual leave.
• Access to private healthcare and generous pension scheme.
• A variety of other benefits and staff discounts.