At a Glance
- Tasks: Build and nurture relationships with mortgage intermediaries to identify lending opportunities.
- Company: Join Mercantile Trust, a growing specialist lender with a supportive culture.
- Benefits: Enjoy competitive salary, private healthcare, and generous annual leave.
- Other info: Collaborative team environment with clear performance objectives and ongoing development.
- Why this job: Make a real impact in the financial services sector while developing your career.
- Qualifications: Sales experience in financial services and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Watford (Office-based)
Working Hours: Monday to Friday: 9 am – 6 pm.
Reporting to: Head of Sales
Job type: Full-time, Permanent
Company Description
Mercantile Trust, part of the Norfolk Capital Group of Companies, is a specialist Unregulated lender providing buy to let mortgages and bridging finance. As part of our continued growth, we are expanding our sales operation and are looking for an Internal Business Development Manager (BDM) to join our team. This is an exciting opportunity to play a key role in our office-based “virtual branch”, delivering bespoke, relationship-driven support to mortgage intermediaries across the UK.
The Role
As an Internal BDM, you will be responsible for building and nurturing strong relationships with intermediaries, gaining a deep understanding of their businesses, and helping them identify and convert new lending opportunities. You will act as a trusted point of contact, championing Mercantile Trust’s products, service, and values.
Key Responsibilities
- Proactively contact intermediaries via outbound calls from identified data sources
- Use effective questioning techniques to establish business mix, behaviours, and goals
- Complete detailed business fact-finds, ensuring accurate and compliant data capture
- Manage and engage a panel of intermediaries, supporting enquiries, referrals, and portal usage
- Build and execute a structured contact strategy to maintain regular engagement with your panel
- Identify and maximise existing and new business opportunities
- Educate intermediaries to help them recognise lending opportunities within their day-to-day activities
- Identify and deliver the appropriate level of service on a case-by-case basis
- Ensure intermediaries have accurate and up-to-date product information
- Compliantly support intermediaries throughout the sales process, positioning Mercantile Trust as the buy-to-let and bridging lender of choice
- Maintain strong knowledge of the mortgage and specialist lending market
- Project a professional image internally and externally, delivering an excellent customer experience while adhering to company policies and values
- Participate in one-to-one meetings, coaching, and training, and meet agreed performance objectives
- Occasionally attend industry events and face-to-face meetings with brokers
- Participate in social media video content to support brand visibility and broker engagement
What We’re Looking For
- Experience in a sales-related role within a financial services environment (secured or unsecured), ideally in a broker business
- Confident communicator with strong telephone-based sales experience
- Strong relationship-building and opportunity-spotting skills
- Highly organised with excellent attention to detail
- Customer-focused, with a strong commitment to service excellence
- Self-motivated and comfortable managing your own sales pipeline
Why Join Mercantile Trust?
- Join a growing specialist lender with a relationship-led approach
- Supportive, collaborative team environment where people enjoy their work
- Clear performance objectives with ongoing coaching and development
- Opportunity to build a long-term career in specialist property finance
Benefits
- Company pension with 8% employer contribution
- BUPA private medical healthcare
- 25 days’ annual leave, rising by one day per year for every five years of service (capped at 30 days), plus bank holidays
Interested? If you’re passionate about building relationships, spotting opportunities, and delivering outstanding service in the specialist lending market, we’d love to hear from you. Apply now or message us directly to find out more.
Internal Business Development Manager in Watford employer: Mercantile Trust Limited
Mercantile Trust is an excellent employer, offering a supportive and collaborative team environment in Watford where employees can thrive and enjoy their work. With clear performance objectives, ongoing coaching, and development opportunities, you can build a long-term career in specialist property finance while benefiting from a generous company pension, private medical healthcare, and an increasing annual leave allowance. Join us to be part of a growing specialist lender that values relationship-building and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Business Development Manager in Watford
✨Tip Number 1
Get to know the company inside out! Research Mercantile Trust and understand their products, values, and the market they operate in. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Since you'll be making outbound calls, rehearse how you introduce yourself and what you can offer. Keep it friendly and engaging – remember, it's all about building relationships!
✨Tip Number 3
Network like a pro! Attend industry events and connect with brokers on social media. The more people you know, the easier it is to spot opportunities and build your panel of intermediaries.
✨Tip Number 4
Don’t forget to follow up! After your initial contact, make sure to check in with intermediaries regularly. This shows you're committed and helps keep you top of mind when they have lending opportunities.
We think you need these skills to ace Internal Business Development Manager in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Internal Business Development Manager role. Highlight your sales experience in financial services and any relationship-building skills you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with what we're looking for. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills:As a BDM, strong communication is key. In your application, demonstrate your ability to engage and build relationships. Whether it's through your writing style or examples of past interactions, show us you can connect with intermediaries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mercantile Trust!
How to prepare for a job interview at Mercantile Trust Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Mercantile Trust’s products and services. Familiarise yourself with the mortgage and specialist lending market, as well as the specific needs of intermediaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Pitch
As an Internal BDM, communication is key. Practice your telephone-based sales techniques and prepare to discuss how you would build relationships with intermediaries. Think about examples from your past experience where you've successfully identified and converted opportunities, and be ready to share those stories.
✨Showcase Your Organisational Skills
Highlight your ability to manage a sales pipeline effectively. Be prepared to discuss how you stay organised and ensure accurate data capture during your interactions. You might even want to bring along a sample of your structured contact strategy to illustrate your approach.
✨Be Customer-Focused
Mercantile Trust values service excellence, so be ready to talk about how you prioritise customer needs. Share examples of how you've gone above and beyond for clients in previous roles, and express your commitment to delivering an outstanding customer experience in this new position.
