Volunteer Engagement Manager (London)

This organisation is scheduling interviews as applications come in. They\’re ready to hire as soon as they find the right person. Don\’t miss your opportunity, apply now!

The Volunteer Manager is a key member of our Retail management team, working closely with shop management and HR teams. They will be responsible for recruiting, organizing, and coordinating our volunteers and volunteer program—collaborating with shop managers to develop skills, drive recruitment, improve retention, and ensure adequate volunteer coverage in various locations.

Reports to: Retail Development Manager

Direct reports: None currently, but this may change as the role evolves

Working hours and contract: 35 hours per week, five days, on a flexible seven-day rota

Salary: £28,000 – £32,000

Location: Four days in our shops and one day at our Head Office, Mansell Street, Aldgate East

Role Responsibilities:

• Achieve recruitment targets for volunteers to support financial objectives
• Support onboarding of volunteers for retail roles
• Engage volunteers with Fight for Sight’s mission and value their contributions
• Maintain a motivated, well-trained, and engaged volunteer team with excellent communication
• Participate in in-person recruitment events
• Coordinate with Retail HR to deliver online training sessions
• Build relationships with volunteers and shop managers, demonstrating the impact of volunteering
• Maintain accurate records of volunteer activities, ensuring compliance with legal and organizational standards

Person Specification:

Desirable skills, knowledge & experience:

• Successful charity shop volunteer recruitment and retention experience
• Excellent interpersonal and communication skills
• Passion for volunteering benefits and understanding of volunteer management challenges
• Experience managing regional volunteer networks
• Strong organizational skills and multitasking ability
• Experience with volunteer management software (desirable)

Personal qualities:

• Understanding and commitment to the sight loss community
• Strong communication and presentation skills
• Flexibility and a practical, proactive attitude
• Motivated, adaptable, and personable with excellent listening skills
• Attention to detail and accuracy
• Growth mindset

Flexibility: The role may evolve, and other duties may be assigned as needed.

Employee benefits:

• Supportive team and culture
• Employer pension contributions up to 10% and death in service cover
• Generous parental leave
• Flexible/hybrid working options
• Training support, apprenticeships, study leave
• Cycle to work, eye test vouchers, staff loans, Employee Assistance Program
• Social events and staff activities

Application & Interview process:

See page 2 for application details. We value authenticity and individuality; please ensure your CV and cover letter reflect your unique skills and personality. Applications with AI assistance will be rejected. Shortlisted candidates will be invited for online interviews via Teams.

Accessibility: We promote an inclusive environment. If you have accessibility needs or require support during the process, please inform us. We can also arrange a tech run-through for MS Teams familiarity.

Equal opportunities, diversity & inclusion:

If you don’t meet every requirement but are excited about the role, we encourage you to apply. We support an accessible recruitment process and adjustments for diverse applicants.

#J-18808-Ljbffr