At a Glance
- Tasks: Manage high-volume subscription renewals and enhance customer relationships.
- Company: Dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with mentorship opportunities and career advancement.
- Why this job: Join a team that values your input and helps you grow in a fast-paced environment.
- Qualifications: Experience in customer renewals or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Renewal Representative, Regional Accounts is a customer-facing role responsible for managing and executing high-volume subscription renewals across a portfolio of regional customers in the UK. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs. The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.
Key Responsibilities
- End-to-End Renewal Ownership
- Independently own and execute full renewal workflows across assigned regional customer accounts.
- Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy.
- Customer Retention & Expansion
- Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns.
- Identify and close seat-based expansion opportunities at renewal, using standard playbooks and creative commercial approaches.
- Customer & Procurement Engagement
- Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues.
- Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships.
- Forecasting, Data & Workflow Discipline
- Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems.
- Monitor auto-renewal status and intervene when auto-renewals are disabled to prevent churn.
- Use data, insights, and workflow automation to improve renewal efficiency and predictability.
- Account Team Unit (ATU) Collaboration
- Engage Account Executives on larger cross-sell or expansion opportunities identified during renewal cycles.
- Partner with Customer Success Managers to align on adoption, retention, and renewal strategy.
- Provide light-touch support to partners on partner-owned or assisted renewal accounts.
- Share insights on churn risk, renewal blockers, and missed upsell signals across teams.
- Mentorship & Continuous Improvement
- Provide guidance and informal mentorship to less experienced renewal or sales colleagues.
- Share customer feedback on product experience, packaging, and commercial friction with internal teams.
Experience & Capability Expectations
- Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment.
- Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation.
- Strong customer-facing communication skills, with confidence engaging procurement and commercial stakeholders.
- Commercial awareness, including experience negotiating renewal terms and addressing customer objections.
- Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data.
- Experience using CRM systems to manage pipelines, forecasts, and renewal workflows.
- Highly organised and capable of managing competing priorities in a fast-paced environment.
- Familiarity with UK customer buying behaviours and regional commercial practices.
Preferred Experience & Background
- Experience working in subscription-based or recurring revenue business models.
- Exposure to seat-based expansion or upsell motions at time of renewal.
- Familiarity with partner-assisted or partner-led renewal models.
- Experience mentoring or supporting junior sales or renewal colleagues.
- Comfort working within cross-regional or matrixed sales organisations.
- Degree-level education or equivalent professional experience.
Renewal Representative, Regional Accounts employer: Merantix
Autodesk is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving field of AI. With opportunities for professional growth and development, employees are encouraged to explore their potential while contributing to transformative projects that impact design and manufacturing. The hybrid or remote working options in the UK provide flexibility, allowing for a balanced work-life integration, making Autodesk a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Representative, Regional Accounts
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of a Renewal Representative. Highlight your experience in managing customer renewals and how you can drive retention and expansion.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at StudySmarter.
We think you need these skills to ace Renewal Representative, Regional Accounts
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Renewal Representative. Highlight your experience with customer renewals and any relevant B2B sales skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about subscription renewals and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through examples in your CV or your writing style, let us see how you connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Merantix
✨Know Your Numbers
Before the interview, brush up on key metrics related to subscription renewals and customer retention. Be ready to discuss how you've successfully managed renewal rates in the past and any strategies you've used to identify churn risks.
✨Master the Art of Communication
Since this role involves a lot of customer interaction, practice clear and persuasive communication. Prepare examples of how you've influenced renewal outcomes or resolved customer concerns effectively in previous roles.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple renewal cycles simultaneously. Share specific tools or methods you use to keep track of deadlines and ensure timely execution, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the Market
Familiarise yourself with UK customer buying behaviours and regional commercial practices. This knowledge will not only help you answer questions more confidently but also show that you're genuinely interested in the role and the company.
