At a Glance
- Tasks: Drive customer success and create outstanding experiences for Autodesk's key accounts.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits package.
- Other info: Be part of a diverse culture that values belonging and growth.
- Why this job: Make a real impact by helping customers succeed with cutting-edge solutions.
- Qualifications: 5+ years in customer-facing roles and experience in the AECO industry.
The predicted salary is between 70000 - 90000 € per year.
Do you have a customer‑first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high‑quality services and create outstanding experiences that drive customer success in the AECO business. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.
Position Overview
How can you contribute to our team and our organization? Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the UK. Our CSMs drive post‑sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities
- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Establishes measurable criteria for success and assists in building organizational alignment.
- Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful and broad adoption of Autodesk solutions.
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd‑party technology as required.
- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
- Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
- Develops and maintains close relationships with key management sponsors and decision makers within a select group of enterprise accounts (from key users to CXO).
- Accountable for post‑sale account management and drives account adoption and scale strategy with wider account team members (Sales, Delivery, ISM, PDG).
Minimum Qualifications
- Minimum 5+ years in leading customer‑facing organizations is Mandatory.
- Industry experience from AECO is Mandatory.
- Relevant Bachelor’s degree.
Additional Skills
- Strong empathy for customers AND passion for revenue and growth.
- You want to help and serve our customers: They win, so you win.
- You’re self‑motivated: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process‑oriented mindset.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Background in post‑sale and sales experience preferred.
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive.
Principal Customer Success Manager in London employer: Merantix
At Autodesk, we pride ourselves on being an exceptional employer that champions a customer-first mindset and fosters a culture of belonging. As a Principal Customer Success Manager in the UK, you will have the opportunity to drive meaningful customer relationships while benefiting from a comprehensive compensation package, including competitive salaries, bonuses, and stock grants. Our commitment to employee growth and development ensures that you will thrive in an environment that values innovation and collaboration, making a significant impact in the AECO industry.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Autodesk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Autodesk's latest projects and customer success stories. Show us that you’re not just interested in the role but also passionate about how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. We want to hear how your skills can help drive customer success and create those win/win environments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate your enthusiasm!
We think you need these skills to ace Principal Customer Success Manager in London
Some tips for your application 🫡
Show Your Customer-First Mindset:Make sure to highlight your customer-first approach in your application. We want to see how you’ve put customers at the heart of your previous roles and how that has driven success.
Tailor Your Experience:When detailing your experience, focus on your work in the AECO industry. We’re looking for specific examples that demonstrate your ability to manage customer relationships and drive adoption of solutions.
Be Authentic:Let your personality shine through! We value authenticity, so don’t be afraid to share your passion for customer success and how it motivates you in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Merantix
✨Know Your Customer Success Inside Out
Make sure you understand the principles of customer success, especially in the AECO industry. Familiarise yourself with Autodesk's solutions and how they can drive ROI for customers. This knowledge will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to create win/win situations and how you've successfully managed key stakeholders. This is crucial for a Principal Customer Success Manager role, so make it a focal point in your interview.
✨Be Ready to Discuss Strategic Planning
Think about how you would develop a strategic customer success plan for enterprise accounts. Be prepared to discuss measurable criteria for success and how you would align organisational goals with customer needs. This shows that you can think critically and strategically about customer success.
✨Demonstrate Your Adaptability
In an ever-changing environment, adaptability is key. Share examples of how you've navigated change in previous roles and how you’ve helped customers adapt to new solutions. This will illustrate your customer-first mindset and your ability to thrive in dynamic situations.
