At a Glance
- Tasks: Help customers adopt innovative Digital Twin technology and ensure their success.
- Company: Join Autodesk, a leader in transforming the AEC-O industry with cutting-edge solutions.
- Benefits: Competitive salary, bonuses, stock options, and a comprehensive benefits package.
- Other info: Dynamic startup-like environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of technology that shapes the future of building design and operations.
- Qualifications: Experience in building management systems and excellent communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.
We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems. To be successful in this role you need to be passionate about AEC‑O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.
Responsibilities
- Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem.
- Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem.
- Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage.
- Design innovative ways to engage with customers using a variety of platforms to drive adoption.
- Create and deliver a variety of content and training materials to customers both online and in person.
- Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well‑articulated published workflow solutions and best practices.
- Help drive long‑term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change.
- Partner with Marketing to procure, articulate and publish customer success stories.
Minimum Qualifications
- BA/BS in Technology Management, AEC‑O Industry, or similar.
- Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS).
- Experience with Owner/Operator relationship management and project delivery practices.
- Comprehensive knowledge of the built asset lifecycle and BIM.
- 5+ years’ experience in customer implementation, support, or equivalent.
- Excellent communication skills, both written and verbal.
- Ability to present and engage with both internal and external stakeholders.
- Strong analytical, problem solving, decision‑making and facilitation skills.
- Ability to convey complex workflows coherently to a live or virtual audience.
- Strong work ethic, high quality standards and passionate about great customer experiences.
The Ideal Candidate
- You are people centric; you want to help and serve our customers.
- You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use.
- You are diplomatic and influential and excel at negotiation and consensus‑building.
- You have empathy for customers, understand their pain points and are able to identify solutions.
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive.
Digital Twin Adoption & Success Architect employer: Merantix
Autodesk is an exceptional employer that fosters a startup-like environment, allowing employees to make a significant impact on innovative technologies like Digital Twin solutions. With a strong focus on employee growth, comprehensive benefits, and a culture of diversity and belonging, Autodesk empowers its team members to thrive while driving meaningful change in the architecture, engineering, and construction industry. Join us to be part of a mission that transforms how buildings are designed, built, and operated.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Twin Adoption & Success Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AEC-O industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job!
✨Tip Number 2
Show off your passion for Digital Twin technology! When you get the chance to chat with potential employers, share your insights and ideas about how this tech can transform the industry. Your enthusiasm will set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by understanding customer workflows and Autodesk Tandem inside out. Be ready to discuss how you can help customers adapt their processes to leverage this innovative technology. Knowledge is power, and it’ll show you’re the right fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Autodesk team and making an impact in the world of Digital Twin technology.
We think you need these skills to ace Digital Twin Adoption & Success Architect
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Digital Twin technology shine through. We want to see how passionate you are about transforming the AEC-O industry and helping customers succeed with Autodesk Tandem.
Tailor Your Experience:Make sure to highlight your experience with building management systems or automation systems. We’re looking for someone who can relate their past roles to the responsibilities of this position, so don’t hold back on those relevant details!
Be Clear and Concise:We appreciate clarity! Use straightforward language to convey your ideas and experiences. Avoid jargon unless it’s industry-specific and relevant. Remember, we want to understand your journey without getting lost in complex terms.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Merantix
✨Know Your Digital Twin Inside Out
Make sure you understand the ins and outs of Digital Twin technology. Familiarise yourself with Autodesk Tandem and how it can transform building design and operations. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in customer relationship management and how you've successfully helped clients adopt new technologies. Be ready to discuss specific strategies you've used to ensure customer success and satisfaction.
✨Engage with Real-World Scenarios
Think about potential challenges customers might face when adopting Autodesk Tandem. Prepare to discuss how you would address these issues, demonstrating your problem-solving skills and ability to convey complex workflows clearly.
✨Collaborate and Communicate Effectively
Since this role involves working with various teams, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would partner with internal experts and marketing to create impactful customer success stories.
