At a Glance
- Tasks: Help customers adopt innovative Digital Twin technology and ensure their success.
- Company: Join a dynamic team at Autodesk, transforming the AEC-O industry.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits.
- Other info: Embrace a culture of belonging and enjoy opportunities for personal growth.
- Why this job: Be at the forefront of technology that shapes the future of building design.
- Qualifications: Experience in building automation systems and excellent communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.
We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems. To be successful in this role you need to be passionate about AEC‑O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.
Responsibilities
- Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem.
- Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem.
- Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage.
- Design innovative ways to engage with customers using a variety of platforms to drive adoption.
- Create and deliver a variety of content and training materials to customers both online and in person.
- Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well‑articulated published workflow solutions and best practices.
- Help drive long‑term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change.
- Partner with Marketing to procure, articulate and publish customer success stories.
Minimum Qualifications
- BA/BS in Technology Management, AEC‑O Industry, or similar.
- Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS).
- Experience with Owner/Operator relationship management and project delivery practices.
- Comprehensive knowledge of the built asset lifecycle and BIM.
- 5+ years’ experience in customer implementation, support, or equivalent.
- Excellent communication skills, both written and verbal.
- Ability to present and engage with both internal and external stakeholders.
- Strong analytical, problem solving, decision‑making and facilitation skills.
- Ability to convey complex workflows coherently to a live or virtual audience.
- Strong work ethic, high quality standards and passionate about great customer experiences.
The Ideal Candidate
- You are people centric; you want to help and serve our customers.
- You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use.
- You are diplomatic and influential and excel at negotiation and consensus‑building.
- You have empathy for customers, understand their pain points and are able to identify solutions.
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive.
Customer Adoption Specialist employer: Merantix
At Autodesk, we foster a dynamic and innovative work environment where you can make a significant impact as a Customer Adoption Specialist. Our commitment to employee growth is evident through comprehensive training programs and opportunities to collaborate with industry experts, all while being part of a mission-driven team focused on transforming the AEC-O industry with cutting-edge Digital Twin technology. With a strong emphasis on diversity and belonging, we ensure that every employee feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adoption Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Autodesk or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching Autodesk Tandem and its impact on the AEC-O industry. Show us your passion for Digital Twin technology and how it can transform workflows. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! As a Customer Adoption Specialist, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable presenting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Autodesk team and making a difference!
We think you need these skills to ace Customer Adoption Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for AEC-O and Digital Twin technologies shine through. We want to see how passionate you are about transforming the industry and helping customers succeed!
Tailor Your Experience:Make sure to highlight your experience with building automation systems or management systems in your application. We’re looking for someone who can relate their past roles to the responsibilities of a Customer Adoption Specialist.
Be Clear and Concise:Use clear language and avoid jargon when describing your skills and experiences. We appreciate straightforward communication, so make it easy for us to understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Merantix
✨Know Your Stuff
Make sure you brush up on your knowledge of building automation systems and the AEC-O industry. Familiarise yourself with Autodesk Tandem and its features, as well as how it can transform workflows. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Adoption Specialist, you'll need to build strong relationships with customers. Prepare examples of how you've successfully engaged with clients in the past, highlighting your empathy and problem-solving skills. This will demonstrate your ability to advocate for customer needs effectively.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to customer onboarding and adoption strategies. Think of real-life examples where you've developed success plans or training materials. This will help you articulate your experience and approach to driving customer success.
✨Engage with Enthusiasm
During the interview, convey your excitement about the opportunity to work with innovative technology. Share your vision for how Digital Twin technologies can impact the industry and express your eagerness to contribute to Autodesk's mission. A positive attitude can make a lasting impression!
