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- Tasks: Lead client onboarding and ensure compliance in the Banking unit.
- Company: Join a dynamic team focused on regulatory excellence and client success.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving compliance standards.
- Qualifications: Experience in risk management or compliance is preferred; strong communication skills are essential.
- Other info: Be part of a collaborative environment that values innovation and client relationships.
The predicted salary is between 43200 - 72000 £ per year.
You will lead the customer success and governance function within the Banking unit. Serving a client base that includes regulated entities such as banks and non-bank financial institutions, this role is pivotal in ensuring a seamless and high-quality client experience while upholding the highest standards of regulatory compliance, governance, and operational integrity.
Core responsibilities include:
- Overseeing client onboarding, managing account lifecycles, driving risk and compliance frameworks, and championing continuous service enhancement.
- Managing the full onboarding lifecycle for regulated entities, ensuring a smooth, compliant, and efficient experience.
- Serving as a subject matter expert on onboarding policies, regulatory requirements, and operational standards.
- Guiding clients in adopting digital transaction platforms and onboarding tools.
- Collecting feedback to inform system improvements and participating in user acceptance testing and product/service rollouts.
- Identifying and managing operational, compliance, and transactional risks associated with regulated clients.
- Developing and testing governance controls in line with FCA, AML, and PSD2 standards.
- Maintaining a comprehensive risk register and supporting audits, control testing, and regulatory submissions.
- Overseeing client periodic reviews and ensuring Know Your Business (KYB) data is current and complete.
- Serving as the primary contact for client queries, escalations, and service needs post-onboarding.
- Developing deep client relationships by understanding their business models and regulatory environments.
- Collecting and analysing client feedback to improve services and risk processes.
- Drafting, reviewing, and maintaining customer service and governance policies and procedures.
- Monitoring regulatory changes and ensuring internal standards remain compliant.
- Leading incident management processes, including root cause analysis and remediation planning.
- Ensuring proper incident documentation and resolution in accordance with governance frameworks.
- Developing training programs for clients on secure transactions, compliance expectations, and digital tools.
- Educating internal teams on customer service standards and governance best practices.
- Tracking customer success and governance metrics (e.g., NPS, CSAT, incident resolution rates).
- Preparing regular performance and compliance reports for leadership and regulatory bodies.
- Ensuring customer and transaction data adheres to GDPR and internal data governance standards.
- Championing data accuracy, confidentiality, and secure information practices.
- Identifying client needs and opportunities for additional services within the regulatory framework.
- Collaborating with product and relationship teams to support cross-sell and upsell initiatives.
- Acting as a bridge between clients and internal stakeholders (product, compliance, risk, IT).
- Driving alignment between client growth, customer excellence, and governance requirements.
Risk and Compliance Manager employer: Meraki Talent
Contact Detail:
Meraki Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk and Compliance Manager
✨Tip Number 1
Familiarise yourself with the latest regulatory frameworks such as FCA, AML, and PSD2. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and governance.
✨Tip Number 2
Network with professionals in the banking and compliance sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in risk management.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed compliance issues or improved client onboarding processes. Having concrete examples ready will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research StudySmarter's approach to customer success and governance. Understanding our values and how we operate will allow you to tailor your discussions and show how you can contribute to our mission.
We think you need these skills to ace Risk and Compliance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Risk and Compliance Manager. Familiarise yourself with key terms like regulatory compliance, governance frameworks, and client onboarding processes.
Tailor Your CV: Highlight relevant experience in risk management, compliance, and client relationship management. Use specific examples that demonstrate your ability to oversee client onboarding and manage compliance frameworks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ensuring regulatory compliance and enhancing client experiences. Mention how your skills align with the company's goals and your understanding of the banking sector's regulatory environment.
Showcase Your Analytical Skills: Since the role involves collecting and analysing client feedback, be sure to mention any experience you have with data analysis or performance metrics. This will demonstrate your ability to drive service enhancements and monitor compliance effectively.
How to prepare for a job interview at Meraki Talent
✨Understand Regulatory Frameworks
Familiarise yourself with the key regulatory frameworks relevant to the role, such as FCA, AML, and PSD2. Being able to discuss these in detail will demonstrate your expertise and readiness to manage compliance effectively.
✨Showcase Client Relationship Skills
Prepare examples of how you've built strong client relationships in the past. Highlight your ability to understand client needs and how you’ve successfully navigated complex client queries or escalations.
✨Demonstrate Risk Management Acumen
Be ready to discuss your experience with identifying and managing operational and compliance risks. Share specific instances where you developed or tested governance controls and how they improved processes.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may assess your problem-solving skills in real-world situations. Think about how you would handle incidents, client onboarding challenges, or compliance issues, and articulate your thought process clearly.
