Manager - Client Onboarding & Risk - Corporate Banking

Meraki Talent are working a growing start up bank to help them identify a Client Onboarding & Risk Manager, this is a newly created role supporting their business banking entity.

You will lead the customer success and governance function within the Business Banking unit, specifically supporting the Transaction Banking Division that serves regulated entities such as banks and non-bank financial institutions (NBFIs).

This pivotal role will focus on regulated client onboarding, account management, first-line risk and compliance controls, quality assurance, and continuous improvement of customer experience. The role ensures a seamless balance between delivering exceptional client service and maintaining strong governance, regulatory adherence, and operational resilience.

Some of your duties will include:

Customer Onboarding and Enablement

Risk and Compliance Management (First Line of Defence)

Customer Experience and Relationship Management

Policy and Procedure Alignment

Incident and Issue Resolution

Training and Education

Performance Monitoring and Reporting

Data Governance and Security

Strategic Support and Upselling

We are looking for:

• Experience in business banking, transaction banking, client onboarding, or governance roles, preferably within a regulated financial institution.
• Strong knowledge of regulated entity onboarding (banking/NBFI clients) and transaction banking products
• Deep understanding of UK regulatory environment (FCA, AML, PSD2, GDPR).
• Experience in risk management, operational controls, and first-line defence activities.
• Proven ability to deliver high-quality customer experiences while maintaining governance standards.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Analytical mindset with ability to manage complex issues and drive resolution.
• Proficiency in CRM systems, onboarding platforms, and digital banking technologies.
• Success by meeting key business targets individually and/or collectively within a team.
• Proven success of increasing share of wallet
• Structured, organised and methodical in your day-to-day planning.
• Ability to interact, persuade and influence key stakeholders.