IT Support Engineer (2nd / 3rd Line)

IT Support Engineer (2nd / 3rd Line)

Competitive Day Rate

Initial 3-Month Contract

Office-Based – Dalkeith, Edinburgh

Posted 11/06/2025

CVs ASAP

Start date ASAP

Meraki Talent’s client is looking to appoint an IT Support Engineer to provide high-quality technical support across a diverse IT environment. This is a fantastic chance to join a dynamic business where you'll be responsible for ensuring IT services run smoothly and efficiently for both office-based and retail teams.

Key Responsibilities of IT Support Engineer (2nd / 3rd Line)

• Provide technical support across hardware, software, networks, and mobile devices (Windows, Apple, Android).

• Manage incidents and requests via ITSM tools, ensuring timely resolution and minimal disruption.

• Support retail systems such as tills, tablets, payment devices, and printers.

• Perform basic server administration and troubleshoot networking issues (IP, DNS, DHCP).

• Ensure compliance with GDPR, PCI DSS, and IT security standards.

Background of IT Support Engineer (2nd / 3rd Line)

• Proven experience in IT support at 2nd and 3rd line level

• Strong troubleshooting skills across hardware, software, and networks.

• Familiar with Windows Server, Office 365, Teams, SharePoint, and cloud services.

• Excellent communication skills with a strong customer-focused approach.

Is this role for you?

At Meraki, we love recruitment and love words. Is this you?

Rory wants: IT Support, Troubleshooting, Windows, Networks, Customer Service