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- Tasks: Handle formal complaints and collaborate with regulatory authorities in the French market.
- Company: Join a dynamic team adapting to the French market with a focus on compliance.
- Benefits: Enjoy a competitive day rate and the flexibility of remote work.
- Why this job: Make a real impact in consumer protection while working in a supportive environment.
- Qualifications: Fluent in French and English, with experience in banking and regulatory frameworks.
- Other info: This is a 4-month initial contract, perfect for gaining valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Complaints Handler (French Speaking)
4 Month Initial Contract
UK (Remote)
Competitive Day Rate
Meraki Talents client are currently adapting their setup in the French market, particularly in relation to the handling of formal complaints via regulators and looking for individuals with a strong regulatory and operational background.
Requirements:
- Proven experience in managing complaints under French legal and regulatory frameworks
- In-depth knowledge of French consumer protection laws, GDPR, and applicable banking regulations
- Proficient in Salesforce (CRM tools); familiarity with Cebelian is a plus, or ability to onboard quickly
- Strong analytical and problem-solving skills, with a structured and detail-oriented approach to documentation
- Fluent communication skills in both French and English, written and verbal
- Demonstrated experience collaborating with legal teams and engaging with regulatory authorities
- Prior experience in the banking sector is mandatory
Complaints Handler (French Speaking) employer: Meraki Talent
Contact Detail:
Meraki Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler (French Speaking)
✨Tip Number 1
Familiarise yourself with French consumer protection laws and GDPR. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Salesforce skills, as proficiency in CRM tools is essential for this position. Consider taking a quick online course or tutorial to enhance your knowledge before applying.
✨Tip Number 3
Prepare examples of how you've successfully managed complaints in the past, especially within the banking sector. Be ready to discuss specific cases where you collaborated with legal teams or regulatory authorities.
✨Tip Number 4
Practice your bilingual communication skills. Since fluency in both French and English is required, consider engaging in conversations or mock interviews to boost your confidence in both languages.
We think you need these skills to ace Complaints Handler (French Speaking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler, especially in relation to French legal and regulatory frameworks. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in managing complaints under French consumer protection laws and GDPR. Be specific about your previous roles and how they relate to this position.
Showcase Language Skills: Since fluency in both French and English is required, ensure that your application reflects your language proficiency. Consider including examples of past experiences where you used these languages effectively.
Detail Your Technical Skills: Mention your proficiency with Salesforce and any other CRM tools. If you have experience with Cebelian, be sure to include that as well. Highlighting your technical skills will demonstrate your ability to onboard quickly.
How to prepare for a job interview at Meraki Talent
✨Brush Up on French Consumer Protection Laws
Make sure you have a solid understanding of French consumer protection laws and GDPR. Be prepared to discuss how these regulations impact complaint handling, as this will demonstrate your expertise in the field.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving skills. Think of specific situations where you successfully resolved complaints, focusing on your structured approach to documentation and resolution.
✨Familiarise Yourself with Salesforce
Since proficiency in Salesforce is required, ensure you can discuss your experience with CRM tools confidently. If you have used Cebelian or similar systems, mention that too, as it shows your adaptability.
✨Practice Bilingual Communication
As fluency in both French and English is essential, practice discussing your experiences in both languages. This will help you feel more comfortable during the interview and showcase your communication skills effectively.
