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For Companies At a Glance
- Tasks: Provide top-notch IT support for desktops, laptops, and mobile devices.
- Company: Join a respected UK law firm with a strong technology team in Edinburgh.
- Benefits: Enjoy a competitive salary, hybrid work options, and great corporate perks.
- Why this job: Be part of exciting IT projects and make a real impact in a collaborative environment.
- Qualifications: Must have 2nd line IT support experience and knowledge of Microsoft technologies.
- Other info: Opportunity to grow your skills and contribute to innovative IT solutions.
The predicted salary is between 36000 - 60000 £ per year.
Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh. This is a great opportunity for a hands-on IT professional to deliver high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving.
Responsibilities of the IT Support Analyst:
- Deliver second-line support for desktops, laptops, mobile devices, and core systems, ensuring effective issue resolution for both in-office and remote staff.
- Build, configure, and manage end-user devices, keeping operating systems and business applications up to date and secure.
- Take part in deploying new systems and software, assisting with installation, integration, and user readiness.
- Actively contribute to internal IT projects, offering technical expertise and supporting delivery within deadlines.
- Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team.
Background of the IT Support Analyst:
- Proven IT Support experience (2nd Line) in a law firm or wider professional services environment.
- Strong working knowledge of Microsoft technologies including Windows 10, Office suite, Exchange, Active Directory, and mobile device management.
- Exposure to tools like Citrix, iManage, Mimecast or Workshare is advantageous but not essential.
- Clear communicator who can work effectively across departments, manage multiple requests, and escalate where needed.
IT Support Analyst employer: Meraki Talent Limited
Contact Detail:
Meraki Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10 and Office suite. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during discussions.
✨Tip Number 2
Network with current or former employees of the law firm to gain insights into their IT support culture and expectations. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues, particularly in a professional services environment. Being able to articulate your problem-solving process will demonstrate your capability and service mindset.
✨Tip Number 4
Show your enthusiasm for contributing to internal IT projects by researching common initiatives within law firms. Mentioning relevant projects or ideas during your conversations can highlight your proactive approach and eagerness to be involved.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in a law firm or professional services environment. Emphasise your skills with Microsoft technologies and any exposure to tools like Citrix or iManage.
Craft a Strong Cover Letter: Write a cover letter that showcases your service mindset and proactive problem-solving approach. Mention specific examples of how you've delivered second-line support and contributed to IT projects in previous roles.
Highlight Communication Skills: Since clear communication is key for this role, include examples in your application that demonstrate your ability to work effectively across departments and manage multiple requests.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at Meraki Talent Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, especially Windows 10 and the Office suite. Highlight specific instances where you've resolved technical issues or improved processes in your previous roles.
✨Demonstrate Your Problem-Solving Approach
Employ the STAR method (Situation, Task, Action, Result) to describe how you've tackled complex IT problems. This will help interviewers understand your thought process and how you handle challenges.
✨Communicate Clearly and Effectively
As a clear communicator, practice explaining technical concepts in simple terms. This is crucial for working across departments and ensuring that non-technical staff can understand your solutions.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the firm's IT initiatives and team dynamics. This demonstrates your proactive mindset and eagerness to contribute to the team.
