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- Tasks: Help customers with queries via phone and email while building strong relationships.
- Company: Join a professional services business in East Kilbride focused on customer satisfaction.
- Benefits: Enjoy a competitive salary of £25,000 and opportunities for career progression.
- Why this job: Be part of a dynamic team where your communication skills can shine and make a difference.
- Qualifications: Experience in customer service, especially in financial services, is preferred.
- Other info: This is a permanent, full-time role with a supportive work environment.
The predicted salary is between 18000 - 30000 £ per year.
Customer Service Advisor Permanent, Full-time East Kilbride £25,000 Meraki Talent is supporting a professional services business based in East Kilbride in the recruitment of a Customer service advisor. This is a permanent, full-time position offering a salary of £25,000 and career progression.The purpose of the Customer Service Advisor is to deliver excellent service to customers by supporting them with queries over the phone and email. What will your day look like? Providing support to customers over the phone Building relationships with customers communicating in a helpful and polite manner Meet team and personal targets Keep up to speed with product knowledge and services Provide back-office support when required What experience do you need? Experience working in a customer service role within an office environment High volume call experience is desirable Previously worked in financial services or a similar regulated environment Which skills should you have? Positive, can-do attitude Caring and empathetic Excellent communication skills Good relationship building skills Thrive in a fast-paced environment Desire to succeed and develop in a career …
Customer Service Advisor (Banking & Financial Services) employer: Meraki Talent Limited
Contact Detail:
Meraki Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Banking & Financial Services)
✨Tip Number 1
Familiarize yourself with the banking and financial services industry. Understanding common customer queries and challenges in this sector will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the high-volume call environment and demonstrate your ability to build relationships with customers.
✨Tip Number 3
Showcase your positive attitude and empathy during any interactions, whether in networking events or interviews. Employers value candidates who can connect with customers on a personal level.
✨Tip Number 4
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will not only impress your interviewers but also help you provide better support to customers.
We think you need these skills to ace Customer Service Advisor (Banking & Financial Services)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially in a banking or financial services context. Use specific examples to demonstrate your skills and achievements.
Showcase Your Skills: Clearly outline your communication skills, relationship-building abilities, and positive attitude in your application. Mention how these skills have helped you succeed in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Personal touches can make your application stand out.
How to prepare for a job interview at Meraki Talent Limited
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer queries or built strong relationships, as this will demonstrate your capability to excel in the position.
✨Demonstrate Product Knowledge
Research the company’s products and services beforehand. Being knowledgeable about what they offer will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Exhibit a Positive Attitude
During the interview, maintain a positive and can-do attitude. Employers are looking for candidates who can thrive in a fast-paced environment and approach challenges with enthusiasm.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to handle difficult situations or high call volumes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
