At a Glance
- Tasks: Lead sales calls, nurture client relationships, and manage the full sales cycle.
- Company: Join a purpose-driven creative agency that values clarity, creativity, and care.
- Benefits: Competitive salary, performance bonuses, remote flexibility, and fully paid annual team travel.
- Other info: Be part of a kind, creative team that respects work-life balance and values your input.
- Why this job: Make a real impact by supporting visionary founders and working on inspiring projects.
- Qualifications: 5+ years in sales/account management with experience in web design and digital marketing.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote | Full-time (40 hours/week)
About Meraki
Meraki Branding is a purpose-driven creative agency helping founder-led businesses build and grow their brands online with intention. We specialise in Squarespace web design, branding and ongoing digital marketing support. Our work is strategic and soulful; every project blends clarity, creativity and care.
About the Role
This is a sales‑led role with a human touch. You’ll be the first point of contact for new leads, guiding prospective clients through discovery calls, helping them understand what they need and confidently leading them toward the right Meraki solution. Because you understand the full life cycle of a web‑design project, branding project and ongoing marketing work, you’ll be able to guide clients clearly and set the right expectations from day one. Once clients sign on, you’ll nurture the relationship, support delivery teams and ensure every client feels held, understood and supported. You’ll work across both one‑off projects and ongoing digital services, creating a seamless, high‑touch client experience.
What You’ll Own
- The full sales cycle from first contact to offboarding
- The client relationship as their trusted, consistent point of contact
- All CRM activity including leads, follow ups, conversions, renewals and expansions
- Clarity in communication, expectations and timelines
- Smooth handoffs between teams for design, branding and marketing
- Account health: timelines, risks, retention and satisfaction
- Invoices, payments and financial accuracy
- Organisation inside the CRM, ClickUp and internal tools
- Identifying upsells, renewals and long‑term partnership opportunities
- Contributing to operational clarity and process improvements as we grow
What You’ll Do
- Lead sales calls for website, branding, SEO, and marketing services
- Understand client goals and diagnose which of our offers fit best
- Confidently communicate value, pricing, timelines, and next steps
- Draft proposals for all services (web, branding, SEO, content, paid ads)
- Follow up thoughtfully and close deals in a way that feels human; never pushy
- Track leads, conversions, renewals, and expansion opportunities
Client Relationship & Strategy
- Build warm, long‑term relationships with founders across industries
- Guide clients through the onboarding, scoping, and planning stages
- Co‑create strategic roadmaps aligned with their goals and values
- Maintain clear, confident communication throughout each engagement
- Hold space for clients with care, grounding, and emotional intelligence
Account Management & Project Flow
- Manage all client movement in our CRM
- Work inside ClickUp to monitor timelines, tasks, and deliverables across the agency
- Coordinate handoffs between departments and make sure the right team has what they need at the right time
- Prepare reporting for leadership; client status, risks, opportunities, and overall account health
- Spot risks early, communicate clearly, and make sure delivery stays aligned with scope and timeline
- Keep all documentation organised, updates logged, and communication consistent
- Oversee invoice management; send invoices, track payments, and follow up to ensure clients pay on time
- Check budgets, invoices, and time tracking for accuracy and transparency
- Support profitability tracking across both projects and retainer accounts
- Maintain financial and operational data inside our internal tools
- Contribute to the refinement of our SOPs, dashboards, and processes as the agency grows
- Flag upsell, renewal, and retention opportunities through consistent account monitoring
Who You Are
- 5+ years experience in sales and account management (agency experience or own company)
- Confident in selling both creative service products (web/branding) and ongoing digital services (SEO, content, ads)
- Experience in web design, branding and digital marketing is required
- A natural communicator; warm, clear, honest, and emotionally intelligent
- Skilled at holding space for visionary founders while staying grounded
- Systems‑oriented; you love structure, clarity, and making things work smoothly
- Calm under pressure, proactive, detail‑driven, and solutions‑focused
- Fluent English speaker, able to work European time zone
What You’ll Love
- A boutique, values‑led team with soul and ambition
- Founders who genuinely care about the work and appreciate great service
- Remote flexibility and a team that respects real life
- Space to shape the role
- Purpose‑driven projects and clients who inspire you daily
What We Give Back
- A kind, creative, heart‑led team
- Competitive salary with performance‑based bonuses
- Meaningful, impactful work supporting brands that make a difference
- Fully paid travel at least once a year for our team gathering
The Application Process
We hire intentionally; we want this to feel like a full‑body yes on both sides. Our process includes:
- A short introductory video
- A personality style assessment
- Four interview rounds to explore alignment, strengths, and long‑term fit
If this role feels like a genuine yes, we’d love to hear from you. All applications must be submitted through our website: https://www.merakibranding.com/join-us
Sales & Account Manager employer: Meraki Branding
At Meraki Branding, we pride ourselves on being a purpose-driven creative agency that values both our team and our clients. With a strong emphasis on remote flexibility, a supportive work culture, and opportunities for personal and professional growth, we empower our employees to thrive in a collaborative environment. Join us to work on meaningful projects that inspire, while enjoying competitive salaries and the chance to shape your role within a boutique team that genuinely cares about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Account Manager at Meraki Branding, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Meraki Branding. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Meraki Branding:When writing your cover letter, make sure to tailor your message specifically for Meraki Branding. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Meraki Branding
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Meraki Branding that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Meraki Branding that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Meraki Branding’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
