At a Glance
- Tasks: Provide hands-on technical support and training to customers across the UK and Ireland.
- Company: Join a dynamic team in a growing tech company focused on customer satisfaction.
- Benefits: Competitive salary, car allowance, pension scheme, and discounts on shopping.
- Other info: Enjoy regular company events and ongoing professional development opportunities.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: Strong customer service skills and a passion for technology are essential.
We are looking for a proactive, customer-focused Technical Support Executive (Field) to join our growing UK team. This is a varied and hands-on role that combines technical support, quality assurance, customer service and continuous improvement.
You will play a key role in supporting our customers across the UK and Ireland by delivering technical expertise, resolving product issues, improving quality standards and contributing to the successful introduction of new products. Working closely with internal teams and customers, you will help ensure an outstanding customer experience while supporting business growth.
Key Responsibilities- Provide first-line technical support to customers across the UK and Ireland, assisting with technical enquiries and product-related issues.
- Support the Technical Support Manager with major projects, key accounts and complex technical opportunities.
- Deliver engaging product training to customers, ensuring the successful installation, operation and maintenance of our solutions.
- Visit customer sites to investigate, diagnose and resolve technical issues, providing practical and effective solutions.
- Monitor market trends, competitor activity and emerging technologies to support business development and product improvement.
- Assist with the introduction of new products and services, supporting testing, evaluation and successful market launch.
- Manage customer complaints from initial receipt through to resolution, ensuring accurate records, timely communication and trend analysis.
- Coordinate customer returns, including product assessments, replacement arrangements and credit note requests where appropriate.
- Carry out operational tasks as required, including stock handling, goods-in inspections and product evaluations.
- Work collaboratively with internal quality teams to identify root causes, implement corrective actions and drive continuous improvement.
- Maintain accurate technical and quality records in line with company procedures.
- Promote a culture of exceptional customer service, quality and continuous improvement across all areas of the business.
We're looking for someone who is technically minded, organised and enjoys solving problems while building strong customer relationships.
Essential Skills & Experience- Excellent customer service and relationship management skills.
- Strong organisational and project management abilities.
- Experience supporting technical products within a B2B environment.
- Experience investigating and resolving customer complaints.
- Understanding of quality management systems and continuous improvement principles.
- Excellent problem-solving and analytical skills.
- Self-motivated with a willingness to learn and develop new technical knowledge.
- Confident communicator, both verbally and in writing.
- Full UK driving licence: Regular UK-wide travel with occasional international travel & Valid passport with the ability to travel within the UK and internationally when required.
- Salary: Up to £33,000 (DOE), Car allowance, Working hours: Monday to Friday, 8:30am – 5:00pm
- Pension: Competitive scheme with 4% employer contribution matched by a 4% employee contribution & Life Assurance: Cover of 2x annual salary
- Benefits Hub: Discounts and savings across leading retailers, travel, leisure, and everyday shopping
- Employee Assistance Programme (EAP): Confidential 24/7 support for you and your immediate family
- Cycle to Work Scheme
- Regular company events to celebrate success and strengthen team relationships and Ongoing training and professional development opportunities
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Technical Support Executive (Field) in Newhaven employer: Meraki 2 Ltd t/as Magnus Search
Join our dynamic team as a Technical Support Executive (Field) and experience a workplace that prioritises customer satisfaction and employee growth. With competitive salaries, a robust benefits package including a pension scheme and ongoing training opportunities, we foster a culture of collaboration and continuous improvement. Our commitment to employee well-being is reflected in our Employee Assistance Programme and regular company events, making this an excellent opportunity for those seeking meaningful and rewarding employment across the UK and Ireland.
Contact Details:
Meraki 2 Ltd t/as Magnus Search Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Executive (Field) in Newhaven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Meraki 2 Ltd t/as Magnus Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Meraki 2 Ltd t/as Magnus Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Executive (Field) in Newhaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Meraki 2 Ltd t/as Magnus Search:Your cover letter is your chance to shine! Tell us why you want to work at Meraki 2 Ltd t/as Magnus Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Meraki 2 Ltd t/as Magnus Search!
How to prepare for a job interview at Meraki 2 Ltd t/as Magnus Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
