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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling queries and driving service excellence.
- Company: Join a dynamic team in Central London with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a salary sacrifice pension.
- Why this job: Experience a fast-paced role where every day brings new challenges and opportunities.
- Qualifications: Customer-facing experience in equipment hire or similar roles is essential.
- Other info: Embrace a diverse workplace that values your skills and offers growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a varied, fast‑moving role where no two days are the same? Join our On Site Hire Desk team in Central London, where you'll be the first point of contact for customers, driving service excellence and identifying opportunities to grow the business.
Responsibilities:
- Ensure all aspects of queries, orders and returns are dealt with efficiently and professionally as the first point of contact for the majority of customers.
- Increase revenue by spotting sales opportunities and opening new accounts.
- Support the management of any customer complaints.
- Ensure that all relevant administrative processes are correctly followed.
- Protect company assets.
- Ensure that Health & Safety requirements and initiatives are proactively managed.
Qualifications:
- Previous experience in a customer‑facing role in an equipment hire business or similar operation.
- Experience managing a range of demanding customers and their requirements.
- Well organised with an excellent work ethic.
- Capable and willing to contribute to operational decisions to ensure the On Site is efficient and successful.
- Good level of computer literacy.
- You are happy to be based in Central London.
Benefits:
- Competitive salary
- Salary sacrifice pension
- 25 days holiday, plus
Hire Controller On Site in London employer: MEP Hire
Contact Detail:
MEP Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller On Site in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain how your experience aligns with the role. Think about specific examples from your past that highlight your customer service skills and ability to spot sales opportunities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hire Controller On Site in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our On Site Hire Desk team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-moving role. Share specific examples of how you've handled customer queries or identified sales opportunities in the past.
Showcase Your Organisational Skills: Since the role requires excellent organisation, make sure to mention any tools or methods you use to stay organised. We love seeing candidates who can manage their time effectively and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our team in Central London!
How to prepare for a job interview at MEP Hire
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the equipment hire industry. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for customers, prepare examples from your past experiences where you've excelled in customer service. Think about times when you turned a complaint into a positive experience or identified a sales opportunity.
✨Be Organised and Professional
Demonstrate your organisational skills during the interview. Bring along any necessary documents, like your CV and references, neatly organised. Also, be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment.
✨Understand Health & Safety Protocols
Familiarise yourself with basic health and safety requirements relevant to the equipment hire sector. Be prepared to discuss how you would ensure compliance and promote safety in the workplace, as this is crucial for the role.