At a Glance
- Tasks: Support our sales team and manage customer queries via phone and email.
- Company: Join MEP Hire, a leading provider in the construction sector.
- Benefits: Enjoy competitive salary, bonuses, tool hire perks, and 25 days holiday.
- Other info: Dynamic environment with opportunities for learning and career growth.
- Why this job: Be the first point of contact and make a real impact on customer experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 39375 - 48125 £ per year.
Our Hire/Sales Controllers are telephone-based customer service professionals that work closely with our sales team and branch managers to provide full support in all areas of the hire desk, including customer service queries and hire transactions, all supporting our national network of depots.,
- Being the first line of contact for customers and colleagues, responding to both phone and email queries efficiently
- Working closely with the national Sales team to help achieve our business objectives
- Building strong working relationships, delivering a great customer experience
- Responsible for quality hires and sales ensuring good contract rates
- Accountable for the efficiency of hire desk processes
- Ensure all administration/reporting is up to date at all times
This is a fast moving and growing business requiring a candidate who can work efficiently and to deadlines - An enthusiastic team player with demonstrable customer service experience
- Demonstrable customer service experience in a fast paced environment
- Ability to manage own workloads and prioritise daily activities
- A confident communicator, comfortable dealing with people both over the phone and email
- Willingness to learn the technical aspects of our range of tools
- Work in a team environment towards specific goals
- Experience of using MS office applications (Outlook, excel, word etc)
- Someone with tool hire experience - Desirable
MEP Hire is a leading provider of mechanical and electrical press fittings and low-level access products in the UK.
We cater to the construction, fit-out, mechanical, and electrical markets, delivering reliable solutions that meet the specific needs of our clients.
With a strong commitment to excellence, MEP Hire has established itself as a trusted name in the industry.
Our focus on mechanical and electrical press fittings ensures that we deliver high-quality products that meet the rigorous standards of the construction and installation processes.
We understand the unique requirements of the construction, fit-out, mechanical, and electrical sectors.
That's why we offer a comprehensive range of low-level access products, designed to facilitate safe and efficient work at height.
At MEP Hire, we prioritise customer satisfaction.
Our team of experts is dedicated to providing exceptional service and support, ensuring that our clients receive the right products and solutions for their projects.
We value long-term partnerships and strive to exceed expectations in every interaction.
Joining MEP Hire means becoming part of a company that values excellence, innovation, and customer-centricity.
We offer a dynamic work environment where your skills and expertise will be recognised and celebrated.
Together, we can make a meaningful impact in the construction, fit-out, mechanical, and electrical markets, delivering reliable and efficient solutions to our valued customers.
Vp plc is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
Benefits
- Competitive salary
- Competitive annual bonus scheme
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline - free joining
- #J-18808-Ljbffr
Hire/Sales Controllers employer: MEP Hire
Brandon Hire Station is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for growth within the company. As a Delivery & Branch Support Specialist, you will enjoy a dynamic role that combines customer service with the excitement of being on the road, all while working in a team-oriented environment that prioritises safety and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Hire/Sales Controllers
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MEP Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MEP Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire/Sales Controllers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MEP Hire:Your cover letter is your chance to shine! Tell us why you want to work at MEP Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MEP Hire!
How to prepare for a job interview at MEP Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
