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- Tasks: Support the Branch Manager in daily operations and ensure exceptional customer service.
- Company: Join Brandon Hire Station, the UK's leading tool hire business.
- Benefits: Enjoy competitive salary, 25 days leave, and free tool hire.
- Other info: Monday to Friday hours with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in a supportive role and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Become part of our amazing operational branch team as an Assistant Branch Manager and help us maintain our place as the Nation’s leading Tool hire business. As an Assistant Branch Manager in Brandon Hire Station, you’ll provide full support to the Branch Manager, ensuring the efficient running of the branch on a day-to-day basis. Our ethos is that our assets are available for hire when customers need them, to deliver and collect safely on time, every time. The role of Assistant Branch Manager is also pivotal in ensuring that the whole team can deliver this exceptional service to the customers.
Key Responsibilities- Supporting the Branch Manager and team in day-to-day duties
- Supervise the hire desk and driver’s schedules ensuring efficient delivery and collection of all assets
- Supporting the workshop ensuring all assets are in good working order and any repairs are managed effectively
- Awareness of P&L of the branch with a pro-active approach to maximising this
- Assist in the sound compliance of the branch supporting all administrative duties
- Ensure branch colleagues are trained and developed effectively to be able to carry out their roles
- Experience of working in a supportive role
- Exceptional communication skills
- Passion for delivering excellent customer service
- Effectively manage change and be flexible
- Good attention to detail with a high level of accuracy
- Capable of building strong relationships
- Positive role model and strong Motivator
- Ability to cope under pressure in a high-volume environment & multitask
- Excellent administration skills – able to demonstrate a high level of accuracy
- Ability to work on own initiative
- A Full UK Driving Licence is essential
- Competitive salary
- Salary sacrifice pension
- Monday- Friday only (no weekends)
- 25 days annual leave, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we’re actively looking for passionate individuals to join our team. We’re committed to providing the highest level of service to our customers and we’re always on the lookout for like-minded professionals who share our dedication to excellence.
If you’re interested in working for a company that’s committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Assistant Branch Manager in Gloucester employer: MEP Hire
Contact Detail:
MEP Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Brandon Hire Station, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Branch Manager role. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past roles that highlight your skills in these areas. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team at Brandon Hire Station.
We think you need these skills to ace Assistant Branch Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles that align with supporting a team and delivering excellent customer service, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the role and how you can contribute to our branch's success. Share specific examples of how you've managed change or built strong relationships in past roles.
Show Off Your Communication Skills: Since exceptional communication is crucial for this position, make sure your application is clear and concise. Use straightforward language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MEP Hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with the day-to-day operations, from supervising the hire desk to ensuring compliance with administrative duties. This knowledge will help you demonstrate your readiness to support the Branch Manager effectively.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples of how you've delivered outstanding service in previous positions. Think about specific situations where you went above and beyond for a customer, as this will highlight your passion for delivering excellent service.
✨Demonstrate Your Leadership Qualities
As an Assistant Branch Manager, you'll need to motivate and train your team. Be ready to discuss your experience in leading teams or projects, and how you’ve successfully managed change in a high-pressure environment. This will show that you can be a positive role model and a strong motivator.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the branch's operations, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company culture aligns with your values.