At a Glance
- Tasks: Deliver and collect equipment while providing top-notch customer service.
- Company: Join a dynamic team at a leading equipment solutions provider.
- Benefits: Enjoy 25 days holiday, competitive salary, and various employee perks.
- Other info: Opportunities for personal growth and professional development await you.
- Why this job: Make a real impact by building positive customer relationships and ensuring satisfaction.
- Qualifications: Must have a driving license and experience in multi-drop delivery.
The predicted salary is between 30000 - 40000 £ per year.
On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner. You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.
Key Responsibilities- Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road.
- Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
- Perform thorough cleaning and testing of returned equipment.
- Use of digital tools such as our M42 system to streamline operations and track deliveries.
- Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency.
- Accurately complete all necessary processes related to deliveries, collections, and technical handovers.
- Undertake any mandatory and other training required to do the job role.
- Must have multi-drop delivery experience.
- Hold a Category B driving license, with a strong emphasis on safe and responsible driving.
- Ability to engage effectively with customers, providing clear and concise information during technical handovers.
- Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
- Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
- Familiarity with the local area to optimise routes and provide relevant information to customers.
- Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.
- Salary sacrifice pension.
- 25 days holiday, plus bank holidays.
- Additional holiday purchase scheme.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Eye care vouchers.
- Recommend a friend scheme.
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required.
- Cycle to work scheme.
- Long service recognition.
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands.
- Discounts on HP products.
- EE mobile contract discount offers.
- Gym discounts.
- Health Shield (discounted premiums on health care cash plan).
- Employee Assistance Programme.
- Virtual GP Service.
- Will Writing & Funeral Concierge Service.
- Regit Assist 24/7 accident helpline – free joining.
With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions. As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment. At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members. Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Customer Support Driver in Glasgow employer: MEP Hire
At ESS, we pride ourselves on being an excellent employer, offering a vibrant work culture in Glasgow East that prioritises employee growth and development. With a commitment to upskilling, competitive benefits like a salary sacrifice pension, generous holiday allowances, and a range of discounts, we ensure our team members feel valued and supported. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic environment that celebrates diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Driver in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MEP Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MEP Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Driver in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MEP Hire:Your cover letter is your chance to shine! Tell us why you want to work at MEP Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MEP Hire!
How to prepare for a job interview at MEP Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
