Operations Manager (Communications) in Birmingham

Reporting to the Communications Manager, this role is responsible for the day-to-day management of the ESS Communications business, including the national workshops and Communications Engineers.

The role will coordinate and manage the flow of work from both internal and external customers, ensuring requests are prioritised, allocated and progressed effectively.

It will involve close collaboration across the Communications and wider ESS business, including Sales.

The successful candidate will be a confident communicator and strong relationship builder, with the ability to influence and work effectively with colleagues, customers and stakeholders at all levels.

Key Responsibilities

• Act as the first point of contact for equipment and support requests, assessing requirements and allocating work across the Communications team and approved third-party providers
• Manage the daily workload of workshops and Communications Engineers, allocating work effectively and continuously improving processes through digital tools such as Trello
• Monitor progress, follow up outstanding work and resolve issues, keeping internal and external customers informed throughout
• Build strong working relationships with the ESS Managed Service Team, supporting high service levels and ensuring equipment is available when required
• Proactively improve the availability and utilisation of Communications assets across the ESS business
• Ensure Communications Engineers have up-to-date training, with clear development and progression pathways in place
• Work closely with Procurement and the Communications Management Team to maintain appropriate levels of sales stock, spare parts and consumables, both centrally and locally where required
• Manage new and ongoing OFCOM licensing requirements for ESS and its customers where applicable
• Manage relationships with third-party service providers to ensure timely, cost-effective repairs of both ESS hire fleet and customer-owned equipment
• Work with the ESS Product Manager and Communications Engineers to ensure internal compliance requirements on G42 are maintained, including TIGs, OSGs and related documentation, and updated as required
• What We’re Looking For
• Demonstrate significant experience in the Hire sector, radio communications, Test and Measurement industry or equivalent
• Manufacturer training desirable Technical background: Radio Communications / Electro / Mechanical / Process etc.
• An electronic, mechanical, or engineering qualification is desirable
• Educated to relevant level / equivalent experience
• Management / Leadership experience Ability to demonstrate leadership capabilities: encouraging, collaborative and able to inspire team with company strategy and goals
• Outstanding relationship building with influencing skills both internally and externally.

A team player, highly motivated with a strong commercial acumen and an outgoing personality

• Excellent organisational and time management skills; a self-starter with the ability to work independently using their own initiative
• Strong verbal and written communication skills, attention to detail, with the ability to produce engaging communications
• Financially numerate and literate Understands and is an advocate of the importance of Health, Safety, Environmental and Quality compliance
• Competent IT Skills
• Valid UK driving licence – ability to travel periodically within the UK
• What We Can Offer You
• Competitive salary
• Competitive annual bonus scheme
• Salary sacrifice pension
• Company car
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE Mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge
• Regit Assist 24/7 accident helpline - free joining
• All the above benefits are managed through our Employee Engagement Platform - 'Spotlight'
• A Little Bit About Us

ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment.

With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.

As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment.

We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.

At ESS, we value employee growth and foster collaboration.

We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.

Experience a fulfilling career with ESS, where your contributions will make a meaningful impact.

Join us today and be part of our mission to deliver outstanding equipment solutions and support services.

Vp plc is an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

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