At a Glance
- Tasks: Provide exceptional support to business travellers outside standard hours and manage reservations.
- Company: Award-winning, family-owned Travel Management Company with a people-first culture.
- Benefits: Home-based work after training, competitive salary, and a dynamic team environment.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Join a compassionate team and make a real impact in the travel industry.
- Qualifications: Experience with travel booking technologies and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Meon Travel Management is an award-winning, family-owned Travel Management Company (TMC) with over 50 years of experience. We’re proud of our people‑first culture, dynamic approach, and commitment to innovation. Our team blends exceptional service with cutting‑edge, client‑focused technology. If you thrive under pressure and are a compassionate and organised individual then we have the position for you. We are currently recruiting for an experienced Out of Hours Business Travel Consultant to provide outstanding service to assist with our business travellers and repatriation clients. Our 24‑hour team of experts handle sensitive situations with care, speed and efficiency in a busy environment working closely together to solve problems, discuss ideas and find inspiration.
About the role
Hours: 37.5 hours per week (including evening and weekend shifts). As a Business Travel Out of Hours Consultant, you’ll play a key role in ensuring our clients receive exceptional support outside standard business hours. You’ll work closely with our Business Travel day‑team colleagues to ensure a seamless service and will be an integral part of our Corporate team. This position can be home‑based once fully trained. Full training will be given in our Petersfield office for a minimum of two weeks.
Key responsibilities
- End‑to‑end reservations: Handle and manage reservations across air, rail, car hire and accommodation in line with Meon policies and processes.
- Client relationship management: Build and maintain strong relationships across our client portfolio; act as an ambassador for Meon Travel within the industry.
- Continuous improvement: Champion customer satisfaction, root‑cause analysis and service improvements; document and share best practice/playbooks.
- Seamless continuity: Partner closely with day‑team colleagues and Management team to ensure handovers, escalations and communications are tight and consistent across the Corporate team.
Skills & experience
- Expert user of travel booking technologies such as Travelport (Galileo), Amadeus, Evolvi and Conferma.
- Strong travel product and geographical knowledge, with the ability to upsell and enhance the client experience.
- Excellent written and verbal communication; calm under pressure with strong problem‑solving and prioritisation skills.
- High attention to detail and a commitment to compliance, accuracy and client satisfaction.
- A collaborative teammate who can also work independently and take ownership end‑to‑end.
- Highly motivated with a track record of achieving goals and exceeding performance targets.
Out of Hours Business Travel Consultant employer: Meon Travel Ltd
Meon Travel Management is an exceptional employer, renowned for its people-first culture and commitment to innovation in the travel industry. With over 50 years of experience, we offer a dynamic work environment that fosters collaboration and continuous improvement, providing our employees with comprehensive training and opportunities for growth. Our home-based role for Out of Hours Business Travel Consultants allows for flexibility while being part of a supportive team dedicated to delivering outstanding service to our clients, making it a rewarding place to build your career.
