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- Tasks: Lead and manage a dynamic team in the Corporate Travel division.
- Company: Join a forward-thinking company focused on exceptional client service.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on accountability and team success.
- Why this job: Make a real impact by enhancing client experiences and team performance.
- Qualifications: Experience in corporate travel management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day to day running, performance and service delivery of our Corporate Travel division. This is a pivotal role designed to bridge the gap between senior leadership and frontline consultants. The successful candidate will take ownership of team management, operational performance, client delivery and service standards, ensuring the department runs efficiently, profitably and to a consistently high standard. This is not a passive management role. We are looking for someone who is hands on, accountable and fully invested in the success of the department.
General Duties
- Leadership and Management
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions focused team culture
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Take ownership of customer complaints and service recovery
- Ensure issues are resolved quickly, professionally and with accountability
- Monitor client satisfaction and proactively address risks
- Support Account Managers in maintaining strong client relationships
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system related challenges
- Understand departmental profitability and contribute to improving margins
- Ensure consultants are working efficiently and in line with commercial objectives
- Support the implementation of new fee structures and service models
Key Skills and Experience
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
Personal Attributes
- Highly accountable with a strong sense of ownership
- Proactive and solutions focused
- Hands on and willing to lead from the front
- Strong communicator with the ability to influence and motivate
- Resilient and calm under pressure
- Invested in the long term success of the business
What Success Looks Like
- A well managed, structured and motivated team
- Improved service levels and faster turnaround times
- Smooth onboarding of new clients
- Reduced complaints and stronger client satisfaction
- Clear operational control of the department on a day to day basis
Additional Expectations
This role requires someone who takes full responsibility for outcomes. The successful candidate will be expected to go beyond standard working hours where required to ensure service levels and client expectations are met.
Corporate Travel Office Manager in Hampshire employer: Meon Travel Ltd
Contact Detail:
Meon Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Travel Office Manager in Hampshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the corporate travel industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience and how you've tackled challenges in previous roles. Be ready to share specific examples that demonstrate your leadership and operational expertise.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how your skills align with their needs, especially in managing teams and improving service delivery.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in corporate travel and technology. This not only makes you more attractive to employers but also shows that you’re invested in your professional growth. Plus, it gives you great talking points during interviews!
We think you need these skills to ace Corporate Travel Office Manager in Hampshire
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any previous experience in managing teams or projects. We want to see how you've led others and driven performance, so share specific examples that showcase your leadership style.
Be Specific About Your Experience: When detailing your background in corporate travel, be as specific as possible. Mention the GDS systems you’ve worked with and any operational improvements you’ve implemented. This helps us understand your hands-on experience and how it aligns with our needs.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've handled escalations or resolved client complaints effectively. This shows us you're proactive and solutions-focused, which is exactly what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Meon Travel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of corporate travel management and GDS systems. Be ready to discuss your previous experiences in detail, especially how you've handled team management and operational challenges.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership style. Think about times when you’ve motivated a team or resolved conflicts. This role is all about being hands-on, so demonstrate how you can lead from the front.
✨Client-Centric Mindset
Be ready to talk about your approach to client onboarding and service delivery. Highlight any specific strategies you've used to improve client satisfaction and how you handle complaints effectively.
✨Operational Efficiency Focus
Think about ways you've identified and implemented operational improvements in your past roles. Be prepared to discuss how you monitor performance and ensure SLAs are met, as this will be crucial for the role.