At a Glance
- Tasks: Lead and manage a dynamic team in the Corporate Travel division.
- Company: Join a forward-thinking company focused on exceptional client service.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact by enhancing client experiences and team performance.
- Qualifications: Experience in corporate travel management and strong leadership skills.
The predicted salary is between 45000 - 55000 € per year.
We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day to day running, performance and service delivery of our Corporate Travel division. This is a pivotal role designed to bridge the gap between senior leadership and frontline consultants. The successful candidate will take ownership of team management, operational performance, client delivery and service standards, ensuring the department runs efficiently, profitably and to a consistently high standard. This is not a passive management role. We are looking for someone who is hands on, accountable and fully invested in the success of the department.
General Duties
- Leadership and Management
- Manage, support and develop a team of Corporate Travel Consultants
- Set clear expectations around performance, productivity and service standards
- Monitor workloads and ensure effective allocation of resources
- Act as the first point of escalation for team issues and challenges
- Drive a positive, accountable and solutions focused team culture
- Operational Ownership
- Take full responsibility for the daily running of the Corporate Travel office
- Ensure all bookings, enquiries and client requests are handled efficiently and accurately
- Monitor turnaround times and ensure SLAs are consistently met or exceeded
- Identify operational inefficiencies and implement improvements
- Step in operationally where required during peak periods or team shortages
- Client Implementation and Delivery
- Oversee onboarding of new corporate clients from point of sale through to go live
- Work closely with Sales and Account Management to ensure a seamless client experience
- Ensure client requirements, policies and service expectations are clearly implemented
- Maintain high standards of ongoing service delivery across all accounts
- Service Quality and Client Relationships
- Take ownership of customer complaints and service recovery
- Ensure issues are resolved quickly, professionally and with accountability
- Monitor client satisfaction and proactively address risks
- Support Account Managers in maintaining strong client relationships
- Systems and Technology
- Work closely with internal IT and third party providers on system implementations and improvements
- Support the rollout of new systems, processes and tools within the team
- Ensure the team are fully trained and utilising systems effectively
- Act as a key stakeholder in resolving system related challenges
- Understand departmental profitability and contribute to improving margins
- Ensure consultants are working efficiently and in line with commercial objectives
- Support the implementation of new fee structures and service models
Key Skills and Experience
- Proven experience in Corporate Travel, with strong operational knowledge
- Previous management or team leadership experience is essential
- Strong understanding of GDS systems and corporate booking processes
- Experience in client onboarding and service delivery
- Ability to manage multiple priorities in a fast paced environment
- Confident handling escalations, complaints and complex client situations
- Commercially aware with a focus on efficiency and performance
Personal Attributes
- Highly accountable with a strong sense of ownership
- Proactive and solutions focused
- Hands on and willing to lead from the front
- Strong communicator with the ability to influence and motivate
- Resilient and calm under pressure
- Invested in the long term success of the business
What Success Looks Like
- A well managed, structured and motivated team
- Improved service levels and faster turnaround times
- Smooth onboarding of new clients
- Reduced complaints and stronger client satisfaction
- Clear operational control of the department on a day to day basis
Additional Expectations
This role requires someone who takes full responsibility for outcomes. The successful candidate will be expected to go beyond standard working hours where required to ensure service levels and client expectations are met.
Corporate Travel Office Manager employer: Meon Travel Ltd
As a Corporate Travel Office Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of accountability and collaboration, ensuring that every team member is empowered to contribute to our success while enjoying competitive benefits and opportunities for advancement. Located in a vibrant area, we offer a unique blend of professional challenges and a rewarding work-life balance, making us an exceptional employer for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Travel Office Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the corporate travel industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and improving service delivery. Share specific examples of how you've made a difference in previous roles to really stand out.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website or social media. Express your interest and share what you can bring to the table – it shows initiative and enthusiasm!
✨Tip Number 4
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your hands-on approach and accountability align with their needs. Remember, they want someone who’s invested in their success, just like you!
We think you need these skills to ace Corporate Travel Office Manager
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any previous experience managing teams or projects. We want to see how you've led others and driven performance in a fast-paced environment.
Be Specific About Your Experience:When discussing your background in corporate travel, be specific about the systems you've used and the processes you've managed. This helps us understand your operational knowledge and how it aligns with our needs.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've handled escalations or resolved client complaints effectively. This shows us you're proactive and solutions-focused.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Meon Travel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of corporate travel management and GDS systems. Be ready to discuss your previous experiences in managing teams and handling client relationships, as this role is all about operational ownership and service delivery.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership style and how you've successfully managed teams in the past. Think about times when you’ve driven a positive team culture or resolved conflicts, as these will highlight your hands-on approach and accountability.
✨Be Solutions-Focused
Since the role requires a proactive mindset, come prepared with examples of how you've identified operational inefficiencies and implemented improvements. This will demonstrate your ability to think critically and act decisively under pressure.
✨Engage with Client Scenarios
Expect questions around client onboarding and service recovery. Prepare to discuss how you've handled complex client situations and complaints in the past, showcasing your strong communication skills and commitment to client satisfaction.
