At a Glance
- Tasks: Support a team to deliver top-notch patient care and improve operational efficiency.
- Company: Join Meon Health Practice, a dynamic healthcare provider focused on patient satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for professional growth.
- Other info: Work across three sites with a flexible 4-day schedule.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: Supervisory experience and excellent communication skills are essential.
The predicted salary is between 27 - 31 £ per hour.
Meon Health Practice (The Highlands Practice, Jubilee & Whiteley Surgery)
JOB SUMMARY: The purpose of this role is to assist the Patient Service Advisors to deliver a first-class customer care experience both on the telephone and triage. You will support the Operational Leads and highlight operational risks and areas for improvement.
RESPONSIBLE TO: Operational Leads
ACCOUNTABLE TO: Deputy Operations Manager/Operations Manager
KEY/MAIN RESPONSIBILITIES
- Have good product knowledge of all services, procedures, guidelines and communicate to the team
- Deliver "huddles" to ensure the team know the objectives for their shift
- Work closely with the team motivating and improving the performance of each individual to meet Practice goals
- Carry out 1:1's, appraisals and return to work sickness interviews
- Record sickness and absence on relevant IT system and flag to HR any concerns to the HR Department
- Flag to HR any performance issues
- Ensure training and development plans are maintained for each member of staff and referred to during 1:1's and appraisals
- Support the Operational Leads to highlight operational risks and areas for improvement
- Lead and inspire a team to deliver excellent levels of patient satisfaction
- Ensure telephones and triage are running effectively and efficiently
- Participate and lead in the daily update calls regarding capacity flagging concerns to the operational leads
- Have the ability to deal with demanding patients and escalations
- Assist in patient engagement and complaints
- Act as a role model/ambassador for Meon Health Practice
- Keep up to date with business development
- Assist in maximising the benefits of digital solutions for patients to access directly for both care and administration
- Act up in the absence of the Operational Leads
- Assist in the development of new services/roles around population health management
- Assist in developing service protocols and procedures, review and update as required
- Assist in the management of safety and property compliance. This will include ensuring building works are carried out when needed and being a named point of contact
- The ability to travel to all 3 sites when requested
- To carry out any other reasonable duties as requested
The role will be working 37 hours per week over 4 days working across our 3 sites. Monday, Tuesday, Thursday, Friday
Experience Essential: Previous Supervisory skills, Excellent communicational skills
Desirable: Experience of working in Primary Care
Job Types: Full-time, Permanent
Pay: £13.15 per hour
Work Location: In person
Patient Services Co-ordinator in Fareham employer: Meon Health Practice
At Meon Health Practice, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Patient Services Co-ordinator, you will have the opportunity to lead and inspire a dedicated team while contributing to the delivery of exceptional patient care across our three sites. With a focus on employee development and a commitment to improving operational efficiency, we offer a rewarding career path in a dynamic healthcare setting that prioritises both professional growth and patient satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Co-ordinator in Fareham
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Meon Health Practice for the Patient Services Co-ordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Co-ordinator in Fareham
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Meon Health Practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Meon Health Practice, and how you can make a difference!
How to prepare for a job interview at Meon Health Practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Meon Health Practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Meon Health Practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Meon Health Practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
