Business Support Administrator (12 Month Fixed Term Contract)
Department: Operations
Employment Type: Fixed Term Contract
Location: Heathrow Office
Description
Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first-class team and, to do so, we know that we need a diverse mix of talented people doing their best work.
If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading!
We have a great opportunity for a Business Support Administrator for a 12 Month Fixed Term Contract to join our team in the Heathrow office.
This is an opportunity to provide comprehensive administrative support to the audit, accounts, and tax teams, while also ensuring smooth day-to-day office and reception operations. The post holder supports a range of business processes and contributes to a welcoming and professional environment for clients and colleagues alike.
Key Responsibilities
Here’s what you’ll be doing: No two days are the same in this varied and people-focused role! You'll be at the heart of the office, helping to keep everything running smoothly while delivering a first-class experience for colleagues, clients and visitors alike.
- Working closely with different teams across the business, providing day-to-day support where needed.
- Assisting with the organisation and delivery of client events, including breakfast seminars and networking sessions.
- Communicating confidently with clients and colleagues via phone, video calls, email and written correspondence.
- Providing a warm, professional welcome to clients and visitors, ensuring they feel valued from the moment they arrive.
- Supporting monthly billing processes, including preparing draft bills.
- Assisting with the bank audit letter process.
- Maintaining and updating our CCH database, ensuring records remain accurate, up to date and compliant with firm policies.
- Managing visitor sign-in procedures, issuing visitor badges and monitoring visitor records.
- Directing calls and enquiries to the appropriate team members.
- Providing occasional front-of-house cover when required.
- Handling incoming and outgoing post, filing, banking tasks and cheque logging.
- Preparing meeting rooms, arranging video conferencing facilities and coordinating catering requirements.
- Ensuring meeting spaces are well-presented and stocked with essential stationery.
- Helping maintain a safe, secure and welcoming office environment.
- Coordinating with external suppliers and contractors, including cleaners, maintenance providers and property agents.
- Managing car parking bookings and supporting general site facilities management.
- Managing archive storage records, including retrieving, returning and arranging the secure destruction of documents in line with statutory requirements.
Skills, Knowledge & Expertise
What We’re Looking For: We're looking for someone who is organised, approachable and enjoys being at the centre of a busy and collaborative office environment. If you're passionate about delivering great service, building positive relationships and keeping things running smoothly, we'd love to hear from you!
- GCSEs (or equivalent) in English and Maths, or relevant practical work experience.
- Strong administrative and organisational skills.
- Excellent time management and the ability to prioritise effectively.
- A friendly, professional and engaging approach when working with colleagues, clients and visitors.
- Confident IT skills, including Microsoft Office applications.
- Strong written and verbal communication skills.
- Reliable, adaptable and able to remain calm and effective when working under pressure.
You’ll thrive in this role if you:
- Build positive and supportive relationships with colleagues, clients and external contacts.
- Take pride in delivering high-quality, accurate work.
- Embrace new technology, systems and ways of working.
- Stay organised and adapt quickly when priorities change.
- Bring a positive, can-do attitude and contribute to an exceptional client experience.
- Communicate proactively and keep stakeholders informed.
- Enjoy sharing knowledge and supporting others within the team.
- Demonstrate professionalism, self‑awareness and a willingness to learn and develop.
Previous experience in a similar office-based role would be advantageous.
We also welcome applications from candidates with backgrounds in hospitality, retail or customer service, where strong organisation and people skills have been developed.
There may be occasional opportunities to visit other offices when required; a willingness to travel occasionally would be beneficial.
Job Benefits
We offer:
- Career Development: From learning opportunities to career coaching, we’ll help you achieve your goals.
- Competitive Benefits: Private medical cover, pension matching, and enhanced parental leave.
- Flexibility that works for you: Agile working is embedded in our culture.
- Perks that go beyond: From volunteering days to wellbeing initiatives, we care about your whole self.
To find out more about our benefits please read the benefits information.
