Business Administrator

Department: Outsourced Business Services

Location: Gatwick Office

Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first‑class team and, to do so, we know that we need a diverse mix of talented people doing their best work. We are currently looking for a Business Support Administrator to join our Tax team. The role is based at our Gatwick office.

Why Menzies?

• People First: Our work‑life balance isn’t just talk. We offer generous leave and agile working.
• Work with Inspiring Clients: You’ll work with a range of clients so no two days will be the same.
• Collaborate Across the Firm: Working with various people across the firm to raise the profile of Menzies Academy.
• Innovate with Purpose: We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value.
• Empathy at Our Core: We build trusted relationships that stand the test of time.

Key Responsibilities

• Provide tax service line support, including liaising with colleagues and clients to gather tax return information, preparing tax return letters, speaking to HMRC on clients’ tax matters, assisting with iXBRL tagging of accounts and e‑filing corporation tax returns, preparing engagement letters, supporting AML procedures, writing up meeting notes, scanning and filing HMRC letters and other correspondence.
• Offer administrative cover for the tax team during holidays and absences.
• Provide front‑of‑house reception cover on an ad‑hoc basis, greet clients, manage site property, liaise with external contractors, sign in visitors, manage visitor badges and logbook, take and direct calls, complete administrative tasks such as filing and mail handling, support daily banking, manage car park bookings, maintain front‑door security, keep meeting rooms tidy and supplied with stationery, set up meeting facilities, assist with events, handle client correspondence, arrange catering, draft monthly bills, support the bank audit letter process, maintain the CCH database, and manage archive storage records.

This is an indicative list of tasks and responsibilities but is not exhaustive.

Qualifications

• GCSEs (or equivalent) in English and Maths, or relevant workplace experience.

Skills & Experience

• Strong administrative and organisational skills
• Excellent time management and prioritisation
• Friendly, professional and approachable manner
• Good IT skills, including confidence using Microsoft Office applications
• Strong verbal and written communication skills
• Excellent attention to detail and basic numerical skills
• The ability to handle confidential information with discretion and professionalism
• A willingness to learn and adapt to new systems and technology
• A reliable, flexible approach and the ability to remain calm under pressure

What Makes You Successful In This Role

• Building positive relationships with colleagues and clients
• Delivering high‑quality, accurate work with attention to detail
• Managing changing priorities and staying organised in a busy environment
• Providing excellent service and contributing to a positive client experience
• Communicating proactively and keeping others informed
• Sharing knowledge and supporting team members when needed
• Taking ownership of your personal development and continually looking to improve

Previous Experience

• Experience within a tax, accountancy, or professional services environment would be beneficial, but it is not essential. We welcome applicants with transferable administration and customer service experience who are eager to develop their career.

Travel

There may be occasional opportunities to travel to other offices when required.

Benefits

• Career Development: Learning opportunities and career coaching to help you achieve your goals.
• Competitive Benefits: Private medical cover, pension matching, and enhanced parental leave.
• Flexibility that Works for You: Agile working is embedded in our culture.
• Perks that Go Beyond: Volunteering days and wellbeing initiatives.