Contract Administrator- Menzies Cleaning and Facility Services in Great Malvern

About The Role: You will need to already be based in the Southern Region - VIC, have past success in management, and a proven ability to deliver results against these key results areas. As a leading service provider for Commercial and Industrial Cleaning Services, Menzies is now looking to expand our team with a passionate, qualified, and enthusiastic Full Time Contract Administrator for our educational contracts within the Southern Melbourne Region. Travelling from site to site will be required.

Responsibilities:

• Energetic, confident and accomplished Contract Administrator with a proven track record in managing people.
• Ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
• Be willing to undergo a National Police check as well as possess a Working with Children Check.

Position Overview:

Contract Administrator- Full Time. Salary $80,000-$85,000 per annum plus superannuation. The Contract Administrator is responsible for the administration, compliance, and quality control of cleaning contracts, ensuring services meet all contractual obligations, client expectations, and statutory requirements. This includes overseeing operational performance, contract compliance, staff supervision, budgetary management, and client satisfaction across multiple sites.

Key Responsibilities:

• Administer and monitor cleaning service contracts to ensure full compliance with contract terms and company policies.
• Conduct regular quality assurance audits and develop corrective action plans for non-conformities.
• Manage staff rosters, site attendance, and ensure accurate time reporting and task allocation.
• Oversee end-of-term cleaning schedules and ensure all work is completed to required standards.
• Maintain and update Cleaning Services Plans (CSPs) for all client sites.
• Ensure all site risk registers, training records, and statutory compliance documents are current and available.
• Coordinate induction and ongoing training of cleaning staff.
• Handle and resolve client complaints and issues effectively and in a timely manner.
• Liaise with the Operations Manager on contract performance, reporting requirements, and improvement strategies.
• Monitor and manage site expenses, consumables, and labour within allocated budgets.
• Maintain accurate client files and ensure all documentation complies with internal records control procedures.
• Support client engagement activities and manage customer satisfaction metrics and reporting.

Qualifications & Experience:

• Diploma (relevant to business administration, management, or related field).
• Minimum 2 years of professional experience in contract management, operations, or service delivery supervision.
• Strong knowledge of workplace compliance, audit processes, and staff supervision.
• Industry experience in facility services or commercial cleaning highly regarded.

In return, the successful candidate will be offered a busy and exciting role offering:

• Employment with an established national organisation.
• Professional growth opportunities.
• Industry related qualifications.
• Office close to the CBD.
• Flexible working hours.
• Fully-maintained company vehicle.
• Onsite parking.

About Us: Menzies employs over 2,800 employees with operations across all major Australian cities and regional centres. Menzies is one of the largest privately owned providers of cleaning and related property services in Australia operating since 1969.

Our Vision: Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia.

Our Values: Safety in everything we do, Team collaboration and respect, Environment & Sustainability, Exceptional customer service, People, Passion & Pride.

Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Aboriginal and/or Torres Strait Islanders are encouraged to apply.