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For Companies At a Glance
- Tasks: Manage cleaning contracts, ensuring compliance and quality across multiple sites.
- Company: Menzies Facility Services is a leading provider of cleaning services in Australia since 1969.
- Benefits: Enjoy flexible hours, a company vehicle, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on sustainability and exceptional customer service.
- Qualifications: Requires a diploma and 2 years of experience in contract management or operations.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 64000 - 68000 £ per year.
Overview
Contract Administrator- Menzies Facility Services.
Cleaning and Facility Services, Malvern, VIC
About The Role: You will need to already be based in the Southern Region – VIC, have past success in management, and a proven ability to deliver results against these key results areas.
As a leading service provider for Commercial and Industrial Cleaning Services, Menzies is now looking to expand our team with a passionate, qualified, and enthusiastic Full Time Contract Administrator for our educational contracts within the Southern Melbourne Region. Travelling from site to site will be required.
Responsibilities
- Energetic
- Confident and accomplished Contract Administrator with a proven track record in managing people.
- You will have the ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
- Ideally, you are currently living in or around the Southern Melbourne Region.
- Be willing to undergo a National Police check as well as possess a Working with Children Check.
Position Overview
Contract Administrator- Full Time
Menzies Facility Services
Salary $80,000-$85,000 per annum plus superannuation.
Menzies Facility Services is looking for a qualified and experienced Contract Administrator to join our business on a full-time basis. Salary on offer is $80000-$85000 plus super, depending on experience.
The Contract Administrator is responsible for the administration, compliance, and quality control of cleaning contracts, ensuring services meet all contractual obligations, client expectations, and statutory requirements.
This includes overseeing operational performance, contract compliance, staff supervision, budgetary management, and client satisfaction across multiple sites.
Key Responsibilities
- Administer and monitor cleaning service contracts to ensure full compliance with contract terms and company policies.
- Conduct regular quality assurance audits and develop corrective action plans for non-conformities.
- Manage staff rosters, site attendance, and ensure accurate time reporting and task allocation.
- Oversee end-of-term cleaning schedules and ensure all work is completed to required standards.
- Maintain and update Cleaning Services Plans (CSPs) for all client sites.
- Ensure all site risk registers, training records, and statutory compliance documents are current and available.
- Coordinate induction and ongoing training of cleaning staff.
- Handle and resolve client complaints and issues effectively and in a timely manner.
- Liaise with the Operations Manager on contract performance, reporting requirements, and improvement strategies.
- Monitor and manage site expenses, consumables, and labour within allocated budgets.
- Maintain accurate client files and ensure all documentation complies with internal records control procedures.
- Support client engagement activities and manage customer satisfaction metrics and reporting.
Qualifications & Experience
- Diploma (relevant to business administration, management, or related field).
- Minimum 2 years of professional experience in contract management, operations, or service delivery supervision.
- Strong knowledge of workplace compliance, audit processes, and staff supervision.
- Industry experience in facility services or commercial cleaning highly regarded
In return, the successful candidate will be offered a busy and exciting role offering:
- Employment with an established national organisation
- Professional growth opportunities
- Industry related qualifications
- Office close to the CBD
- Flexible working hours
- Fully-maintained company vehicle
- Onsite parking
About Us
Menzies employs over 2,800 employees with operations across all major Australian cities and regional centers. Menzies is one of the largest privately owned providers of cleaning and related property services in Australia operating since 1969.
Our Vision
Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia. Together with our 56+ years’ experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.
Our Values
- Safety in everything we do
- Team collaboration and respect
- Environment & Sustainability
- Exceptional customer service
- People, Passion & Pride
Our status as an Equal Opportunity Employer is reflected in the diversity of team members. Staff performance is regularly assessed to confirm that work is up to our professional standard.
Aboriginal and/or Torres Strait Islanders are encouraged to apply.
We acknowledge that diversity in Menzies workforce increases the effectiveness of teams and our capacity for innovation. We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ+ and those from culturally and linguistically diverse backgrounds.
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Contract Administrator- Menzies Cleaning and Facility Services employer: Menzies Facility Services
Contact Detail:
Menzies Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator- Menzies Cleaning and Facility Services
✨Tip Number 1
Familiarise yourself with Menzies Facility Services and their values. Understanding their commitment to safety, sustainability, and exceptional customer service will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network within the cleaning and facility services industry. Attend local events or join relevant online groups to connect with professionals who may have insights about the role or even refer you directly to hiring managers at Menzies.
✨Tip Number 3
Prepare to discuss your past experiences in contract management and team leadership. Be ready to provide specific examples of how you've successfully managed multiple stakeholders and improved operational performance in previous roles.
✨Tip Number 4
Research common challenges faced in the cleaning and facility services sector, particularly in educational contracts. Being able to discuss these challenges and propose solutions will show your proactive approach and understanding of the industry.
We think you need these skills to ace Contract Administrator- Menzies Cleaning and Facility Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and operations. Emphasise any past roles where you successfully managed teams or projects, particularly in the cleaning or facility services sector.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as managing multiple stakeholders or conducting quality assurance audits.
Highlight Relevant Qualifications: Clearly state your qualifications, especially your diploma in business administration or management. If you have additional certifications related to compliance or facility services, be sure to include those as well.
Showcase Your Soft Skills: The role requires strong leadership and communication skills. Use your application to demonstrate these abilities through examples of how you've effectively resolved client complaints or led a team to achieve operational goals.
How to prepare for a job interview at Menzies Facility Services
✨Show Your Management Skills
As a Contract Administrator, you'll need to demonstrate your ability to manage people effectively. Prepare examples from your past experiences where you've successfully led a team or improved operational processes.
✨Understand Compliance and Quality Control
Familiarise yourself with the compliance and quality control aspects of cleaning contracts. Be ready to discuss how you would ensure that services meet contractual obligations and client expectations.
✨Highlight Your Problem-Solving Abilities
Menzies values effective resolution of client complaints. Think of specific instances where you've handled difficult situations or complaints and how you turned them into positive outcomes.
✨Demonstrate Your Knowledge of the Industry
Having industry experience in facility services or commercial cleaning is a plus. Brush up on current trends and challenges in the cleaning industry to show your enthusiasm and knowledge during the interview.
