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For Companies At a Glance
- Tasks: Engage with customers, manage queries, and support the transport department's smooth operation.
- Company: Join Menzies Distribution Solutions, a leader in the distribution industry.
- Benefits: Enjoy 28 days holiday, paid volunteer day, and exclusive discounts.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Flexible hours, career progression opportunities, and a commitment to inclusivity.
The predicted salary is between 28713 - 28713 £ per year.
Menzies Distribution Solutions are currently looking for a Transport Customer Service Co-Ordinator to join our team based in Carrington. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.
The Details
- Salary: £28,713.09k Per Annum
- Pattern: Monday To Friday
- Hours: Flexible between 07.30 & 16:00
- Holiday Allowance: 28 Days inclusive of bank holidays
- Monthly Pay
- Parking Onsite
Key Duties and Accountabilities
- Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
- Answering and responding to all incoming calls/emails in a prompt and polite manner.
- Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
- Liaising with the management team ensuring the smooth operation of the transport department.
- Monitor and chase documentation in support of the transport operation.
- Produce statistics as and when required.
- Undertake administrative and filing duties to meet needs of the Transport Department.
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
- Dealing with customer and supplier enquiries and complaints from investigation through to closure.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
Key Experiences and Qualifications
- Excellent computer literacy (Microsoft Office, Word & Excel)
- Previous administration experience.
- Good numeric skills – including accuracy.
Technical Skills and Behavioural Competencies
- Well developed verbal and written communication skills.
- Strong analytical and numeracy skills.
- Good level of financial understanding.
- Flexibility.
- Help maintain a motivating focused team environment.
- Enthusiastic and energetic personality.
- Enjoys working to deadlines.
- Ability to work on own initiative, demonstrates organisational skills.
Business Benefits
- Time For You: Relax with 28 days of holiday inclusive of bank holidays.
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Appreciating You & Others: Celebrate special moments with Value Awards!
- Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
- Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. A paid day leave per year for your periodic CPC Training provided by us.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.
INCLUSION
Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Transport Customer Service Co-Ordinator in Carrington employer: Menzies Distribution Solutions
Contact Detail:
Menzies Distribution Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Customer Service Co-Ordinator in Carrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Menzies Distribution Solutions. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with customers, it’s crucial to demonstrate your ability to communicate clearly and professionally. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your flexibility! The job requires someone who can adapt to changing situations. Be ready to share examples from your past experiences where you successfully handled unexpected challenges or changes in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the position. Plus, you’ll get to see all the other amazing opportunities we have!
We think you need these skills to ace Transport Customer Service Co-Ordinator in Carrington
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous transport-related admin and customer service experience you have. We want to see how your background fits with the fast-paced distribution environment we're all about!
Be Professional and Friendly: Since you'll be engaging with customers, it's crucial to convey a friendly and professional tone in your application. Let us know how you maintain a good impression in your past roles!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills like your computer literacy and numeric skills that align with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Menzies Distribution Solutions
✨Know Your Stuff
Before the interview, brush up on your knowledge of transport administration and customer service. Familiarise yourself with common industry terms and practices, as well as the specific duties mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since the role involves engaging with customers and colleagues, practice articulating your thoughts clearly and professionally. You might want to prepare examples of how you've handled customer queries or complaints in the past, demonstrating your ability to communicate effectively.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Think about times when you had to manage multiple tasks or resolve conflicts. Prepare to discuss how you prioritised tasks and maintained a positive attitude under pressure.
✨Highlight Your Flexibility
The job requires flexibility in working hours and tasks. Be ready to discuss how you've adapted to changing situations in previous roles. Share examples that illustrate your ability to work independently and as part of a team, showcasing your organisational skills.