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- Tasks: Train and support TMS users while ensuring compliance with operating procedures.
- Company: Join Menzies Distribution Solutions, a leader in logistics and supply chain.
- Benefits: Enjoy a competitive salary, pension scheme, and employee assistance programme.
- Why this job: Make a real impact in a fast-paced environment with opportunities for growth.
- Qualifications: 5 years in 3PL logistics and experience with TMS solutions required.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
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Menzies Distribution Solutions Ltd provided pay range. This range is provided by Menzies Distribution Solutions Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
TMS Operational Support — Menzies Distribution are looking for an experienced TMS Operational Support to join our business. The TMS Operations Support will be responsible for the training and monitoring of TMS users and site compliance ensuring that TMS operating procedures are adhered to. This will involve working alongside the operations on both new and existing projects, on-boarding new clients and helping drive continuous improvement to meet the needs of a fast moving and scaling business. The position will report to the TMS Operations Manager.
Location & Employment Details
- Location: Home Based but will be required to travel for meetings or projects & must be willing to stay away for periods of time.
- Position: Full Time
- Schedule: Monday to Friday
- Pay cadence: Monthly Pay
Responsibilities
- Develop and build relationships with internal site teams and planners, with the aim of gaining a full understanding of the operations and challenges faced.
- Creation and maintenance of TMS system process documentation which will include site specific processes for individual clients where required.
- Providing training of users, ensuring that all staff have been sufficiently trained to complete their daily tasks.
- Maintenance of training records and liaison with site management to ensure compliance and process standards are being met.
- Supporting new client on-boarding or project activity for existing operations. Implementing the system solution as designed.
- Utilising and analysing relevant data from the Compliance Reporting and TMS Dashboards to identify issues and proactively drive improvements through site support and re-training where required.
- Monitoring compliance failures and investigate root cause, identify solutions or corrective actions and implement or escalate where necessary.
- Liaison with the TMS Systems Support Team for impending rate card changes and ensuring that the operations provide timely and accurate rate card change updates.
Experience & Key Skills
- At least 5 years of experience in the 3PL environment, with a thorough understanding of logistics processes and supporting systems.
- Ideally has at least 3 years of experience with the Microlise TMS solution or has experience of the management of a comparable industry standard TMS product.
- Demonstrates clear and concise communication; interpersonal, organizational skills. Must be able to evaluate situations and be able to problem solve and identify solutions.
- Is self-motivated and can manage workload to accommodate multiple projects timelines and priorities.
- Has the ability to work under pressure and be able to meet tight deadlines.
- Has in depth knowledge of Word, Excel and other Microsoft products, and ideally has some general IT skills.
- Experience of managing and driving change, in situations that are constantly evolving.
- Pension Scheme
- Employee Assistance Program
Inclusion
Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we\\\’re open to flexible working arrangements where appropriate.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries
- Transportation, Logistics, Supply Chain and Storage
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TMS Operational Support employer: Menzies Distribution Solutions Ltd
Contact Detail:
Menzies Distribution Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TMS Operational Support
✨Tip Number 1
Network like a pro! Reach out to folks in the logistics and TMS space on LinkedIn. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Menzies Distribution and come armed with questions about their TMS processes. Show them you’re genuinely interested in how they operate.
✨Tip Number 3
Practice your problem-solving skills. Think of scenarios where you’ve tackled compliance issues or improved processes. Be ready to share these stories during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace TMS Operational Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TMS Operational Support role. Highlight your experience in logistics and any specific TMS systems you've worked with, like Microlise. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention examples of how you've tackled challenges in previous roles. We value problem solvers who can think on their feet, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join the team!
How to prepare for a job interview at Menzies Distribution Solutions Ltd
✨Know Your TMS Inside Out
Make sure you have a solid understanding of the Microlise TMS solution or any comparable systems. Brush up on its features and functionalities, as well as how it integrates with logistics processes. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since the role involves training users and liaising with site management, practice clear and concise communication. Prepare examples of how you've effectively communicated complex information in the past, especially in high-pressure situations. This will highlight your interpersonal skills and ability to work collaboratively.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you've identified issues and implemented solutions in a logistics environment. Be ready to discuss the root causes of compliance failures and how you addressed them, as this will showcase your analytical skills.
✨Demonstrate Your Adaptability
Menzies Distribution is looking for someone who can manage multiple projects and adapt to changing circumstances. Share experiences where you've successfully navigated change or driven improvements in a fast-paced environment. This will show that you can thrive in their dynamic setting.
