Turnaround Coordinator

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for coordinating and carrying out activities related to various airline ground handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local customer safety and security policies and procedures.

• What you will be doing
• Provide support for coordination of flight turnarounds.
• Ensure all measures are taken to secure safe, on‑time operations of all aircraft handling services in accordance with Menzies Aviation and airline requirements.
• Attend flight briefings and debriefings.
• Report irregularities, incidents, discrepancies and potential complaints to management.
• Ensure that the aircraft loading is in accordance with airlines requirements.
• The TRC is responsible for ensuring, as far as practicable, that all services are allocated and arrive at the aircraft on time and requesting the services in time to ensure service level standards are met.
• The TRC must ensure that information regarding the status of the flight that would otherwise affect the actions of the departments is given in a timely and proactive manner.
• Aircraft dispatch is a process involving the planning, coordination and post‑departure reconciliation of a flight.
• The TRC role is to organize and plan the aircraft turnaround and effectively and proactively ensure that the various activities are performed in a safe and timely manner.
• The TRC has to ensure that the aircraft load complies with the loading instructions and that the load is reconciled exactly with the details shown on the aircraft load sheet.
• Ensure the correct completion of all documents related to the flight file and is responsible for the accuracy and reality of records stated on the documents.
• Ensures that the documents received or issued are kept securely and in accordance with MA and airline procedures.
• Ensure that the airline's SLAs are respected and maintained and any irregularities are reported immediately to management.
• Collaborate with the ramp and passenger service departments in order to perform a safe, secure and on‑time departure.
• Remain aware of the latest changes, updates, memos and briefings by checking the SLS board and notice boards.
• Carry out internal audit inspections via the SMART application.
• Report any incident, accident and near miss as per MA and customer procedures.
• Operate equipment such as passenger boarding bridges, company vehicles, radios, telephones, computer equipment in a safe and efficient manner and only once trained to do so.
• Always wear PPE on the ramp and be knowledgeable of emergency response rescue procedures.
• Communicate information via ground to air radio with pilots.
• Use radio contacts to maintain operational ramp control of all flights.
• Monitor and communicate aircraft arrivals/departures and gate changes that would affect daily operations.
• Monitor flight delays and coordinate information with airline operations.
• Document daily log of aircraft contacts.
• When requested, provide flight crew unload/offload ramp instructions.
• Follow pushbacks, departures and flight arrival phase procedures.
• Prepare daily reports to ensure accuracy of information during assigned shift.
• Portray and communicate company mission, vision and values to ramp employees.
• Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures including customer ramp operation programs, local airport security policies and federal regulations.
• Promptly address improper, incorrect, and unsafe actions and recognize correct and positive behavior.
• Identify potential hazards/risks and report them to management.
• Support OJT mentor program through regular communication with HS&E training staff and station management.
• Meet the station's attendance standards.
• Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

The company is committed to providing a safe working environment for all staff members.

In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs.

As such the company prohibits such misuse and carries out regular testing to enforce our substance misuse policy.

Qualifications and Experience

• Computer proficient.
• Excellent communication and interpersonal skills. Ability to communicate with pilots, airline operations, manager and air traffic controller as required.
• Ramp operation knowledge.
• Ability to work with minimal supervision.
• Ability to work flexible shift assignments.
• Airline and/or GHA weight & balance licenses will be advantageous.
• Other Requirements
• Must be a minimum of 18 years of age and legally able to work in the United States.
• Computer literate, solid knowledge of MS Office as well as other related programs.
• Previous airline/aviation operational knowledge is required.
• Must be able to obtain and hold all required security clearances.
• Must possess a valid driver’s license.
• Familiar with GOMs, airline procedures, airport procedures, airport legislation.
• Fully versed on SGHA concepts.
• KPI and SLA driven to meet customer expectations by delivering excellence.
• Must be able to pass all MA and customer training on initial and recurrent basis.
• Diversity and Inclusion

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.

Where everyone feels valued and can reach their full potential.

Education

High school or better.

Licenses & Certifications

Drivers licence.

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