Service Delivery Manager - Loganair

Overview

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.

Role Purpose

To ensure a consistent delivery of high‑performance standards within the constraints of the Service Level Agreements of our Customer Airline, maintaining health and safety standards and excellent working practices within the Company policies. This role will require regular travel to all Loganair stations (currently IOM, GLA & EDI).

What You Will Be Doing

• Maintain and develop relationships with Loganair representatives to ensure the whole operation is aligned to the Loganair vision and strategy of the business.
• Establish and raise the profile of Menzies to ensure that its interests are considered in the future development and management of Loganair.
• Establish, maintain and develop effective relationships with airport and internal representatives, and other relevant bodies to ensure that all commercial opportunities are fully exploited.
• Act as a first point of contact for Loganair in relation to all aspects of service delivery. Filter queries and actions to the relevant members of Station Management Teams and act as a focal point for feedback to the airline.
• Work with Station Management Teams to ensure service delivery standards meet or exceed customer expectations, whilst respecting prevailing commercial agreements and protecting the financial performance of the station.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Proven ability to develop excellent working relationships with internal customers, suppliers, airport authorities and airline customers.
• Extensive knowledge and experience of Ground Handling/Airline practices, with experience across departments.
• Excellent leadership, communication and management skills.
• Ability to deliver against key performance targets.
• Excellent organisational and time management skills.
• Knowledge of Microsoft Packages e.g. Word, Excel and Outlook.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.