At a Glance
- Tasks: Help passengers check in and ensure their journey is smooth and safe.
- Company: Join a global aviation leader with a people-first culture.
- Benefits: Earn $21.25/hour, flexible shifts, and a supportive work environment.
- Other info: Diverse workplace where everyone can thrive and grow.
- Why this job: Be part of an exciting team at JFK Airport and make a difference.
- Qualifications: Must be 18+, bilingual in English and Spanish, and have a valid Driver’s License.
The predicted salary is between 30000 - 40000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. We are a global aviation partner delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. At the heart of our business is our people.
As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.
What you will be doing:
- Computerized check-in of passengers for international and domestic travel.
- Designate seat assignments.
- Verify documentation for international and domestic flights.
- Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
- Verify ticket and seat reservations.
- Match manifest to on-board count.
- Assist with various governmental agency requirements.
- Connect and disconnect jetway/stairs as necessary.
- Announce arrivals and departures as necessary.
Safety, Security, Wellbeing and Compliance:
You have a responsibility to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. There is a potential risk to health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. The company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
- Must be at least 18 years of age.
- Possess/maintain a valid Driver’s License and other FAA required identification/seals.
- Must be able to speak, read, and write in English.
- Must be available and flexible to work variable shifts including weekends and holidays.
- Work is indoors and outdoors – must be comfortable working in all weather conditions.
- Able to continuously lift, push and pull up to 70 lbs.
Diversity:
Menzies Aviation is an equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where diverse knowledge, perspectives, experiences, and approaches are represented. Everyone should feel valued and able to reach their full potential.
Application process and notices:
Please note that as part of our recruitment process we may use a variety of resourcing tools to assess your skills and experience in relation to the role. If you require any reasonable adjustments to our process, please contact the recruiter.
Application Instructions:
If this role ticks all the boxes for you, please click apply now.
Passenger Service Agent - Part-Time / Bilingual In English And Spanish employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an HR Advisor based at Edinburgh Airport, you will enjoy a dynamic role with opportunities for professional growth, all while making a tangible impact in a fast-paced environment. With a competitive salary and a commitment to employee development, we offer a rewarding career path for those passionate about enhancing the employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent - Part-Time / Bilingual In English And Spanish
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Menzies Aviation and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Menzies Aviation and let us see your personality shine through!
We think you need these skills to ace Passenger Service Agent - Part-Time / Bilingual In English And Spanish
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Menzies Aviation.
Get Familiar with Our Brand:Before applying, take some time to learn about Menzies Aviation and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Menzies Aviation
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Menzies Aviation.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Menzies Aviation will surely appreciate.
