At a Glance
- Tasks: Assist passengers with mobility needs throughout the airport, ensuring safe and courteous support.
- Company: Join Menzies Aviation, a global leader in aviation logistics since 1833.
- Benefits: Competitive pay, flexible schedules, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping those in need while working in a dynamic setting.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
- Passenger Assistant Agent- Wheelchair Menzies Aviation Edinburgh, Scotland, GB
- Description
- Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Passenger Assistant Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner.
This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.
- What you will be doing
- Assist passengers requiring wheelchair or mobility assistance throughout the airport
- Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights
- Assist passengers with boarding and deplaning aircraft when required
- Provide excellent customer service and professional communication to passengers and families
- Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance
- Handle wheelchairs and mobility equipment safely and properly
- Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance
- Respond promptly to wheelchair service requests and maintain efficient passenger flow
- Assist with light baggage handling when necessary
- Follow all airport safety procedures, airline policies, and TSA regulations
- Report operational concerns, passenger incidents, or equipment issues to supervisors promptly
- Maintain professionalism, patience, and sensitivity while assisting passengers
- Perform other duties as requested
- Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
- What we are looking for
- High school diploma or GED
- Must be 18 years of age or older
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and physically demanding environment.
- Ability to remain patient, courteous, and professional at all times.
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
- Reliable attendance and punctuality
- Must have reliable telephone and transportation
- Previous customer service, hospitality, healthcare, or airport experience
- Airport terminals, gates, security checkpoints, and baggage claim areas
- Fast-paced environment with frequent passenger interaction
- Requires extensive walking throughout airport terminals
- Exposure to crowded and high-traffic passenger areas
- Ability to push passengers in wheelchairs for extended periods
- Ability to stand and walk continuously throughout shifts
- Ability to lift, push, and pull up to 50 pounds occasionally
- Ability to assist passengers safely during boarding and deplaning operations
- Must be able to take verbally direct in English
- Must be able to read, write, understand and carry out instructions in English
- Must pass pre-employment and random drug tests
- Must pass a pre-employment background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be in proper uniform or business attire as directed by company officials
- Identification badges must always be visible
- Adhere to company policies and procedures and participate in achievement of company objectives
- Treat all information as confidential
- Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
- Full-time
- #J-18808-Ljbffr
Passenger Assistant Agent- Wheelchair employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an HR Advisor based at Edinburgh Airport, you will enjoy a dynamic role with opportunities for professional growth, all while making a tangible impact in a fast-paced environment. With a competitive salary and a commitment to employee development, we offer a rewarding career path for those passionate about enhancing the employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistant Agent- Wheelchair
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Menzies Aviation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Menzies Aviation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Assistant Agent- Wheelchair
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Menzies Aviation:Your cover letter is your chance to shine! Tell us why you want to work at Menzies Aviation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Menzies Aviation!
How to prepare for a job interview at Menzies Aviation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
