At a Glance
- Tasks: Supervise operations, coordinate staff, and ensure top-notch service for airline customers.
- Company: Join a leading player in the global aviation industry with a rich history since 1833.
- Benefits: Competitive salary, inclusive workplace, and opportunities for career growth.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
- Why this job: Be part of a dynamic team delivering world-class service in a fast-paced environment.
- Qualifications: Organised, detail-oriented, and able to thrive under pressure; previous dispatch experience preferred.
The predicted salary is between 36000 - 44000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose: This role will require the individual to carry out any duties documented in our dispatcher job description. To assist the Duty Manager in the day-to-day running of the Operations department. You will be the first point of contact to the station for all customers and airport. You will be responsible for co-ordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. Monitor turnrounds via SMART audits. You will ensure that our dispatch role is delivered safely on time and consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class” product to our Airline Customers.
What you will be doing:
- Provide a professional line of communication for internal and external stakeholders for the station, ensuring all relevant information is retained and passed accurately.
- Manage the recording and billing for airline customers in RSMS, ensuring all billable services are entered in a timely manner for each airline.
- Maintaining a good understanding of all operating systems in the operations department.
- Supervise the proper maintenance of flight files, auditing as necessary.
- Ensure all airline operational requirements are met, requesting flight plans, movement & delay messages are sent, airline systems are updated and referred to.
- To consistently deliver the highest possible level of customer service.
- Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.
- To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
- Responsible for supervising the dispatch role ensuring all policies and procedures are adhered to at all times, this includes monitoring uniform standards.
- Provide detailed information for any service failure, liaise with all departments to gather delay cause, correct delay coding and sending final report to the Duty Manager.
Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
- Full UK driving licence
- Well organised with good attention to detail, proactive and able to work as part of a dynamic team.
- Previous dispatch experience and knowledge of weight & balance
- Be able to adapt to airline loading variations.
- Able to recognise and deal with challenges promptly and efficiently.
- Ability to work within a pressured environment being flexible to adapt to changing demands / circumstances.
- Previous supervisory experience is desirable but not essential.
- Exemplary punctuality and absence record.
Diversity: Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Application Instructions: Is this role ticking all the boxes for you? If so, please click apply now!
Salary: Commensurate with skills and experience
Location: Manchester Airport
Region: North West England
Function: Aviation
Vacancy Type: Full-Time Permanent
Closing Date: 6 November 2026
Operations Supervisor employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a culture of safety, inclusivity, and professional growth. As an Aircraft De-icing Supervisor at London Heathrow Airport, you will lead a dedicated team in a dynamic environment, with access to comprehensive training and development opportunities that empower you to excel in your role. Join us and be part of a global leader in aviation services, where your contributions are valued and your career can soar.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Menzies Aviation.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Menzies Aviation. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Menzies Aviation, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Menzies Aviation and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Menzies Aviation. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Menzies Aviation
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Menzies Aviation.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Menzies Aviation.
