At a Glance
- Tasks: Provide top-notch service to lounge guests and keep the space clean and welcoming.
- Company: Join a leading player in the global aviation industry with a people-first approach.
- Benefits: Flexible schedules, competitive pay, and a chance to work in a dynamic environment.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a team that creates a comfortable experience for travellers from around the world.
- Qualifications: Must be 18+, with some hospitality or customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
- Job Details
- Description
- Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Lounge Attendant is responsible for providing exceptional customer service to airline lounge guests by ensuring the lounge remains clean, organized, comfortable, and fully stocked.
This role creates a welcoming environment for travelers by assisting with guest needs, maintaining food and beverage stations, monitoring lounge amenities, and ensuring compliance with health, safety, and airline service standards.
- What you will be doing
- Greet guests in a professional, friendly, and courteous manner
- Verify guest access credentials when required
- Maintain a clean, organized, and welcoming lounge environment throughout each shift
- Monitor and replenish food, beverages, snacks, coffee stations, and supplies
- Remove used dishes, glassware, and trash from guest seating areas promptly
- Clean tables, countertops, buffet stations, beverage machines, and other high-touch surfaces
- Restock paper products, utensils, condiments, and lounge amenities
- Monitor lounge capacity and report overcrowding or operational concerns to management
- Respond promptly to guest requests and resolve service issues professionally
- Assist guests with general airport or airline information when appropriate
- Coordinate with catering and kitchen staff to ensure food displays remain fresh and presentable
- Conduct routine inspections of lounge facilities, including restrooms, seating areas, and business centers
- Report maintenance, safety, or equipment issues immediately
- Follow all food safety, sanitation, and health regulations
- Maintain compliance with airport security procedures and airline service standards
- Support special events, VIP guests, and airline service initiatives as assigned
- Perform other duties as assigned by management
- Perform other duties as requested
- Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
- What we are looking for
- Must be 18 years of age or older
- HS Diploma or GED
- Some experience in hospitality, customer service, food service, hotels, restaurants, or airport operations
- Basic computer proficiency and ability to learn airline reservation and departure control systems
- Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required
- Excellent verbal and written communication skills
- Strong customer service orientation with a positive attitude
- Ability to work independently and as part of a team
- Professional appearance and demeanor
- Ability to multitask in a fast‑paced environment
- Must successfully complete all required airport background checks and security requirements
- Treat all information as confidential
- Outstanding customer service and hospitality skills
- Strong organizational and time management abilities
- Attention to cleanliness and detail
- Ability to remain calm under pressure
- Problem‑solving and conflict resolution skills
- Dependable, punctual, and flexible with scheduling
- Ability to communicate effectively with guests and coworkers from diverse backgrounds
- Stand and walk for extended periods (up to 8‑10 hours)
- Frequently bend, stoop, kneel, and reach
- Lift, carry, push, and pull up to 30 pounds
- Push service carts and supply carts throughout the lounge
- Perform repetitive cleaning and stocking tasks
- Work in a climate‑controlled indoor environment with moderate noise levels
- Fast‑paced, customer‑focused environment
- Requires flexibility to work mornings, evenings, weekends, holidays, and overtime as needed
- Must adhere to all airport security, airline, safety, and customer service standards
High School or better.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.
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Lounge Club Attendant employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an HR Advisor based at Edinburgh Airport, you will enjoy a dynamic role with opportunities for professional growth, all while making a tangible impact in a fast-paced environment. With a competitive salary and a commitment to employee development, we offer a rewarding career path for those passionate about enhancing the employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Club Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Menzies Aviation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Menzies Aviation
Don't be shy about reaching out to Menzies Aviation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Club Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Menzies Aviation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Menzies Aviation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
