At a Glance
- Tasks: Coordinate wheelchair services and ensure smooth operations for passengers.
- Company: Join a leading logistics partner in the global aviation industry.
- Benefits: Flexible shifts, competitive pay, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a difference by helping passengers while developing your skills.
- Qualifications: Must be 18+, have a valid driver’s license, and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
Coordinate wheelchair and cart services between the Client and employees, ensuring all data is recorded according to company procedures.
Responsibilities
- Familiarize with and abide by all Client/company regulations.
- Work with Client Special Services Representatives to ensure all requests for services are met.
- Escalate issues to Operations Manager immediately.
- Communicate and interact courteously and tactfully with fellow employees and passengers if necessary.
- Maintain all service transactions in wheelchair tracking program (Watershed and Excel) format.
- Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
- Maintain and distribute tablets and radios.
- Complete all documentation and reports in thorough and timely manner.
- Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
- Provide general information and directions to passengers.
- Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
- Attend meetings and in services as required.
- Utilize appropriate communications channels and maintain records, reports and files as required.
- Adhere to company policies and procedures and participate in achievement of company objectives.
- Utilize company and client equipment, supplies and resources in a conscientious, cost‑effective manner.
- Perform other duties as requested.
- Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
Substance misuse is prohibited and enforced through regular testing.
Qualifications
- Valid US driver’s license with a clean driving record.
- At least 1 year of experience as a dispatcher.
- Minimum age 18 years.
- Pass pre‑employment drug screen and all other pre‑employment testing.
- Proficient reading, writing and speaking in English.
- Comfortable lifting 70 lbs repeatedly.
- Comfortable working in all weather conditions.
- Pass FBI background check and obtain US Customs seal.
- Available and flexible to work variable shifts, including weekends and holidays.
- High school diploma, GED or six months’ experience as an Operations Agent.
- Excellent communication skills.
- Ability to remain calm and efficient under pressure.
- Competent in handling difficult situations.
- Diversity
Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity.
We strive to create an inclusive working environment where everyone feels valued and can reach their full potential.
#J-18808-Ljbffr
Ind- Wheelchair Dispatcher employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As an HR Advisor based at Edinburgh Airport, you will enjoy a dynamic role with opportunities for professional growth, all while making a tangible impact in a fast-paced environment. With a competitive salary and a commitment to employee development, we offer a rewarding career path for those passionate about enhancing the employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Ind- Wheelchair Dispatcher
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Menzies Aviation.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Menzies Aviation. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Ind- Wheelchair Dispatcher
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Menzies Aviation, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Menzies Aviation and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Menzies Aviation. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Menzies Aviation
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Menzies Aviation.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Menzies Aviation.
