Job Details
Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
What you will be doing
Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
Interpret identification labels along with baggage and cargo routing tags.
Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for
- Must be at least 18 years of age.
- Must have a current valid US driver’s license.
- Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
- Ability to proficiently read, write and speak English, excellent communication skills
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must pass FBI background check and obtain US Customs seal.
Would you like to see more detail on what we are looking for? Please see the following job description for further information
Pay: $18 hr
Part-time schedule up to 24 hrs.
YOU MUST HAVE OPEN AVAILABILITY, This includes weekends, this is required.
Uniforms Provided
Shift: 8:30pm-12:30am
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Key Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
- Interpret identification labels along with baggage and cargo routing tags
- Host self-service kiosks
- Ensure that all work areas are organized
- Keep a positive attitude while offering assistance
- Ensure the safe and secure operations
- Comfortable lifting/moving up to 70lbs of cargo and baggage
- Some bending, stretching, pushing & pulling
- Perform other duties as assigned
Qualifications
- Must be at least 18 years of age
- Must pass pre-employment drug screen
- Ability to proficiently read, write and speak English
- Must be comfortable lifting 70lbs
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas
- Must pass FBI background check and obtain US Customs seal
- Must be available and flexible to work variable shifts including weekends and holidays
- Prior Customer Service Experience Strongly Preferred
- Intermediate Computer Skills Required
- Knowledge, Skills and Abilities
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Benefits
- Advancement Opportunities to Lead and Supervisor
- Three Health Plans through Meritain Health that offer a variety of coverage
- Two Dental Plans through Delta Dental
- Vision Insurance Plan through Met Life Vision
- Accident Coverage Plan
- Critical Illness Coverage Plan
- Hospital Indemnity Coverage Plan
- Company Paid Employee Basic Life and AD&D Insurance $20,000.
- Voluntary Life and AD&D Insurance
- Voluntary Short-Term and Long-Term Disability Insurance
- 401K Savings Plan
- Employee Assistance Program
- Prepaid Legal Coverage Plan
- Identity Theft Protection Plan
- Pet Discount Coverage and Pet Insurance Plan
Qualifications
Skills
Behaviors
Required
Team Player
Works well as a member of a group
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Growth Opportunities
Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
Inspired to perform without outside help
Education
Required
High School or better.
Experience
Licenses & Certifications
Required
EMPLOYEE BADGE
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Ind Passenger Service Agent ( Jet Blue) 8:30Pm-12:30Am employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a culture of safety, inclusivity, and professional growth. As an Aircraft De-icing Supervisor at London Heathrow Airport, you will lead a dedicated team in a dynamic environment, with access to comprehensive training and development opportunities that empower you to excel in your role. Join us and be part of a global leader in aviation services, where your contributions are valued and your career can soar.
