Menzies Aviation is seeking a Global Service Desk Manager to lead the 24/7 IT support function across regions, including Edinburgh and Pakistan. You will drive incident and service request resolution within agreed SLAs, shaping the service desk strategy and ensuring a high quality, consistent service experience for our users globally.
You will oversee process improvement, governance and performance reporting, partnering with internal IT teams and business stakeholders to align services with
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Global IT Service Desk Lead (24/7, Multiregional) employer: Menzies Aviation
At Menzies Aviation, we pride ourselves on our people-centric approach, fostering a culture of safety, inclusivity, and professional growth. As an Aircraft De-icing Supervisor at London Heathrow Airport, you will lead a dedicated team in a dynamic environment, with access to comprehensive training and development opportunities that empower you to excel in your role. Join us and be part of a global leader in aviation services, where your contributions are valued and your career can soar.
