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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure safety compliance at all times.
- Company: Join a leading partner in the global aviation industry with a rich history.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team that values people and passion.
- Qualifications: Strong communication skills and a commitment to customer satisfaction.
- Other info: Work in a fast-paced environment with a focus on health and safety.
The predicted salary is between 30000 - 42000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance with company policies and procedures at all times.
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure safety and security is never compromised.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing regulations.
- Check customers into airline systems adhering to policies and procedures.
- Issue boarding passes and bag tags with the correct information.
- Process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
Customer Service Agent in Edinburgh employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research Menzies and understand their values, especially around customer service and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Agent. This will boost your confidence and prepare you for those tricky questions about handling difficult customers or ensuring compliance.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially even a referral, which can make all the difference in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Menzies.
We think you need these skills to ace Customer Service Agent in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about providing exceptional experiences for customers, just like we do at StudySmarter.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of a Customer Service Agent. This shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Menzies Aviation
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their commitment to customer service and safety will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Familiarise Yourself with Safety Protocols
Since safety and compliance are key aspects of the job, brush up on relevant health and safety regulations. Be ready to discuss how you would handle safety concerns in a customer service environment.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or processing travel documentation. Practising your responses will help you feel more confident and articulate during the interview.
