Director of Operations - Airport Ground Handling

Do you have a passion for aviation and love being part of a fast-paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac. Join our team and soar to new heights with a career at Menzies Aviation!

Salary: $200,000.00 CAD

About Us: Joining Menzies Aviation means becoming part of a world-class team that is driving excellence in the aviation industry. Are you passionate about delivering top-tier service, collaborating with diverse teams, and making a meaningful impact on the global aviation landscape? Take your career to new heights with Menzies, where every day brings opportunities to grow, innovate, and contribute to the future of air travel.

Reporting to the SVP Ground Handling Operations - Americas, the job holder is responsible for the business interests and operations of Montreal Trudeau International Airport – YUL. The role requires a proven manager with a strong operational and business understanding.

Responsibilities:

• Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
• Monitoring performance, and taking action to correct any shortfalls.
• Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
• Providing reports as required, and service delivery measurements.
• Providing leadership to the team and developing their skills.
• Negotiating contracts with airlines and staff agreements with union officials.
• Ensures all tasks are performed in accordance with the Company and Airlines specific procedures and policies.
• Required to attend the mandatory training imposed by the Company and Airlines as it applies to the job role.
• Work shifts as required by the business.

Functional Knowledge:

• In-depth understanding of concepts and procedures within own subject area and basic knowledge of these elements in others.

Business Expertise:

• In-depth understanding of how own station integrates within the business and basic commercial awareness.

Leadership:

• Management responsibility for multiple teams.

Problem Solving:

• Uses judgement based on the analysis of information.

Nature of impact:

• Through responsibility for delivery of end results, and contribution to planning, finances/budget and formulation of policies.

Area of Impact:

• Primarily at station level – Montréal-Pierre Elliott Trudeau International Airport - YUL.

Interpersonal Skills:

• Developed communication and diplomacy skills and an ability to persuade and influence.

Other Requirements:

• Must be a minimum of 18 years of age and legally able to work in Canada.
• Computer literate, solid knowledge of MS Office as well as other related programs.
• Previous airline/aviation operational knowledge is preferred.
• Extensive experience in Ramp Handling and good understanding of the Operational aspects.
• Must be able to obtain and hold all required security clearances.
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• SLA driven to meet customer expectations by delivering quality service.
• Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.